Luxury Modern Home with Hot Tub by Plaza District

The property is professionally cleaned between stays and receives routine pest control service. No evidence or specific details were provided that would allow us to verify the claims made.

The home was professionally cleaned prior to arrival. No concerns regarding AC or hot water were communicated. Hot tub maintenance was disclosed and addressed during the reservation, I followed up about it and received no response back. We always encourage guests to reach out immediately so we can resolve any issues in real time.

We’re sorry your stay did not meet expectations. When the hot tub issue was reported, we immediately scheduled a licensed technician and followed the specialist’s recommendations at the time. The hot tub has since been fully serviced and it is functioning properly. We also promptly sent a plumber to address the hot water concern and issued a refund as a courtesy. We were not notified during the stay of any heating concerns. Had we been made aware, we would have addressed it immediately. We rely on qualified professionals to maintain the property and have ensured everything is fully operational.