Boonville House on the Hill. 2-bedroom fully furnished apartment Boonville

Well, I am really confused as to why I would get a rating and a comment like this. The property is indeed a house on the hill..... divided into 2 apartments, upper and lower, each with their own private ground level entrance. The guest sure seemed quite happy while they were here. I asked a few times is everything was ok, do they need anything, or anything i can do for them..... the answer was always "no thanks, everything is great, but thank you".... but then I turn around and see a low rating and a rude comment??? I am astonished. This is not "some dude's basement".... this is a brand newly remodeled apartment (lower apartment yes) with all brand new appliances and furniture. It beautiful, and new. It has its own private entrance, and patio, and firepit with lawn furniture..... This rating is completely unfair, and the comment is completely untrue. I wish people could be honest..... and nice..... I just can't imagine what the reason for this was.... Better luck to him, I hope he has a better day.