Deluxe Yaletown 1BR Suite w/ Access to Pool & Gym

Dear Jocelyn, Thank you very much for sharing your thoughtful feedback. We’re delighted to hear that you had a positive experience with our front lobby team and that they were able to assist you promptly with a room change. Providing warm and attentive service is something we take great pride in. We do, however, sincerely apologize for the inconvenience caused by the initial room condition and the cleanliness concerns in the replacement room. Maintaining a high quality of cleanliness is extremely important to us, and we regret that this was not consistently reflected during your stay. Please be assured that your comments have been noted, and we will be addressing this with our housekeeping team to ensure a more thorough inspection and improved standards moving forward. We also appreciate your honest feedback regarding pricing. While our rates do reflect the prime location and accessibility of the area, we understand the importance of delivering value alongside comfort and quality. Your input will be taken into careful consideration as we continually work to enhance our guest experience. It’s wonderful to know that you enjoyed the convenience of our location and the ease of exploring the surrounding area. Should you need any further assistance, please don’t hesitate to reach out—we are always here to help. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back for an even more seamless and comfortable stay in the future.