Lakefront Gem - Free Boat Launch: 2BR Paradise - Walk to Beach & Fish Lake Erie!

Thank you for your feedback. I want to address this directly, as I believe some context is important for future guests. As soon as we were made aware of any concerns, we issued a full refund of the cleaning fee — before the guest had even checked out. We take cleanliness seriously; the unit was professionally cleaned just three days prior to arrival, and we would have gladly sent our cleaning crew to address anything in person had we been contacted during the stay rather than on the final day. To clarify a few specifics: the listing accurately reflects the layout and photos of the property, and the building type selected is the closest match available on the platform. The property is located near the lake, and while we treat entry points before every arrival, some exterior insect activity is unfortunately part of that setting. Regarding the basement — this is shared duplex structure and not part of the rental unit itself. We've hosted several guests in this unit recently, including a full-week stay, without similar reports, and we're taking these comments seriously as we look into them further. We're sorry this stay fell short of expectations and wish we'd had the chance to make it right in real time.