* mont saint michel * maison individuelle

Hi Margaret, Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not completely satisfactory and appreciate your feedback as it helps us to continue to improve. We would like to point out that the property is located in a charming village, as you mentioned, and has received positive reviews from other travellers. Regarding your comment about the general condition of the accommodation, the owner has shared with us his surprise that the term "dilapidated" does not accurately reflect the reality of the place. The stairs, although steep, are safe and in good condition and have not been the subject of any comments. With regard to cleanliness and food found, the accommodation is cleaned by a professional caretaker, with whom the owner is satisfied. However, we take note of your comment about the state of the kitchen and will pass it on to the responsible team to review and reinforce the standards of cleanliness. We would have liked to have had the opportunity to address these issues during your stay. We regret that you did not contact the owner or our team at any time. We are always available to help resolve any issues as soon as possible and early communication would have allowed us to intervene immediately. The Holidu team.

Dear Karen, Thank you for your feedback. We are happy that you appreciated the location, the neighbourhood and the ease of parking. We apologise for the slight delay in replying, but the owner always tries to respond as best as possible and we are glad that you finally got all the information you needed. Regarding your comments on the stairs and the interior, we will take your suggestions into account to improve communication with future guests. Thank you again for choosing this accommodation and we hope you will visit us again in the future!

Bonjour Catherine, merci pour votre avis et pour avoir souligné l'emplacement pratique et la propreté de la maison. Nous sommes ravis que vous ayez trouvé facilement une place de parking. La propriété est une maison traditionnelle, et elle est représentée fidèlement dans les photos de notre annonce. Nous nous efforçons toujours de présenter l'espace de la manière la plus transparente possible, en utilisant des images professionnelles qui reflètent l'agencement et le caractère de la maison, sans retouches ni déformations. Nous prenons également note de vos commentaires, qui nous aident à nous améliorer. Nous espérons vous accueillir à nouveau. L'équipe Holidu