Ocean Front Escape at the San Luis

Thanks for taking the time to share your honest feedback. We're glad you enjoyed the condo, found it clean and well-equipped, and appreciated the excellent location. We apologize for the inconvenience caused by the laundry setup and the door lock issue during your stay. We always strive to provide clear and transparent information in our listing and booking materials, including details about the amenities available at the property. While this home doesn't have an in-unit washer and dryer, we understand that relying on the building's coin-operated laundry facilities can be less convenient, especially for a larger family staying for an extended period and hoping to take care of laundry before departure. We also comprehend how frustrating it must have been to deal with the keypad malfunction and have access limited to a single key. While we're glad our local team was able to assist during your stay, we're sorry that the issue was not fully resolved and impacted your overall experience. Your feedback is greatly appreciated and helps us identify opportunities to improve both our communication and the guest experience. We regret that we fell short of your expectations on this occasion. We hope to have the opportunity to provide you with a much smoother and more comfortable experience in the future.