4/10 Mediocre
Jamie S.
6 de dic de 2025
Aspectos positivos: Comunicación
Aspectos negativos: Limpieza, llegada, ubicación y precisión del anuncio
The house was filthy and poorly maintained despite advertising cdc standards for cleaning. There were badly cracked countertops in kitchen with shoddy repair which I cut my finger on when wiping crumbs off with my hand. There was mold and mildew in bathrooms, laminate drawers peeling, what looked like massive blood stains on master headboard. (They insisted hair dye, but instead of using dye remover they hid with pillows). The furniture had visible liquid drip marks from spills and staining throughout the house. The floors were disgusting and ruined our socks from the filth. Despite that the kitchen was well stocked, the mattresses were comfortable, and they did send a cleaning crew, but it interrupted our stay and it was not the deep clean I requested. They seem to have stuck to the kitchen main area and master bedroom. The washer was not working properly and they said it was a breaker. I had to stay up to get wash done and couldn’t take care of my own things in order to keep up with the towels they insist you wash for them before you leave. Disneyland park is 1.5 miles from the home, not a half mile. When they sent housekeepers to clean and maintenance to repair the countertop they asked if I was happy that they fixed it for me. Their property should be maintained and cleaned prior to the consumer arriving not in response to the consumer noticing it had not been done. They did not respond to my request for refund and vrbo’s customer service is lacking.
Jamie S.
Se alojó 4 noches en noviembre de 2025
