12 PASOS A LA PLAYA: Villa Porto Columbu

A little resumé of "facts" - 3 days before check-in you contacted me to cancel the reservation and ask for a refund. Reason: problems with documents and impossibility to leave UK for bureaucracy problems as you forgot to update your passport before the holiday. After explaining that a refund in this case was not possible, miraculously you could find a way to reach Sardinia again - At check-in I have personally met you to explain all the house in details, and I provided also all the information regarding the area: services, markets, beaches, any kind of information not related to the house but helpful for the travellers - the day after check-in early in the morning without any kind of notice, you left the house sending a message with a long list of points, 99% of them minor things which are not even problems, but results from inflexibility & insufficient listening. About some of your objects: - internal and external lockers are perfectly working, but you were not able to used it indeed - security... doors and windows are closable and until today no guests had security problems at us - I have bought a brand new fan a few hours after you told me this was dangerous.. on place I understood that the gate which protects the fan was just opened.. matter of one second and it was fine again - birds can poo in the garden......this can happen and people visit Sardinia to stay in touch with nature, if you prefer a 10-story building with no green around, why came here for holiday ? If you like to remove swallow nest from the garden, fyi this is illegal as a protected species I don't even reply to the rest of it ... You are not a trusted person who can appreciate simplicity and nature... My house is a private house, not pretending to be a 5 stars hotel, however my guests appreciate the general condition of the house and the direct access to the beach. I can't say it has been a pleasure. Kind Regards, Aurora

Dear Lyana The noises produced to resolve an emergency in the house adjacent to ours are not my responsibility and I had no power to block them. I did everything possible for the workers to avoid noise in the early morning, to reduce the disturbance as much as possible. You asked me for a 35% refund and this type of refund is fine if an essential service is missing, but in this case: "noises produced to repair the neighbor's pipe" didn't seem correct to me. About the other notes: I think these are severe comments due to the lack of reimbursement rather than to a real inconvenience about some things that are quite normal in a beach house: 1) It is my duty to ensure that the house is delivered clean and pleasant for guests. And in fact I thank you for reporting that you liked the cleaning. In every house with a garden near the sea in Sardinia, mosquitoes are present and unfortunately by leaving the windows open it is easy for them to get inside. If an insect enters the house from the outside during 14 days of vacation, is this the owner's fault/shortcoming? 2) in all electric boilers it may occur that the pressure regulator drips to protect the boiler from excessive pressure, as it does not happen continuously but rarely and the few drops that fall do not flood the bathroom. 3) I don't think I have ever been a problem or a source of disturbance for my guests. In many years and out of many reviews you are the first to tell me this. In any case, I hope you will give me another chance Greetings, Aurora

Dear Andrea it is not house wet itself, but the weather as in Sardinia happen to be sometime when it is raining. Beside that in October you feel a little bit more as we don’t have 35 degrees like in hot summer. the house itself does not have such problems as it is a wealthy house with windows and mosquitos nets in all rooms. My experience tells me that opening the windows 1-2 hours each days is enough we have 2 splits with cold &heat modalities, so guests can choose to dehumidify the indoor spaces. Least but not last, my house is front sea exposed, and it is natural the coast line has a level of wetness higher then internal area… Br Aurora