We arrived a day earlier before our friends to a complete NIGHTMARE! My youngest (6) has asthma, within minutes of being in the home she started to cough and broke out in hives requiring emergency inhalers and topical medication because of the imbedded musty smell of an old home with old furniture, ripped carpeted stairs, dusty wall to wall carpets, musty bedding and moldy showers. The house could not have been inspected prior to our use, it was unacceptable particularly during times of COVID. The sanitation of this home was deplorable . The house smelled of musty mold, the beds were broken and very uncomfortable, the coffee machine was molded there is very little to no built in lighting, all the bedrooms only use 1-2 lamps. Bring your flashlights and lanterns. This was NOT a pleasant stay. No one responded to my VRBO message or phone calls, so I called in the morning to the agency- no response. My family and I had to physically go to Wells and Bennet Real Estate office to request for another cleaning service to possibly remove the smell, mind you no face-to-face I had to call from outside the office to speak with someone on the phone, why bother going when I could have just kept calling until someone answered me. Even after the cleaning, the smell still remained in couches, comforters, towels closets and drawers. It smelled as if someone had been sleeping in the house without taking a bath for 1-2 weeks. Supposedly the home was cleaned Aug 30th, we arrived Sept 3rd, this home smelled so bad when we entered and the sheets were deplorable with stains and smell. My 6yo was coughing and could barely breathe because of the musty moldy smell, we slept with the window open which didn't help. The customer service of this real estate agency was disappointing. My family and i wasted an entire day waiting for some kind of remedy to occur. There were cobb webbs everywhere inside the rafters, we occupied this home 4 days after cleaning.The age of this home requires deep cleaning and inspection the same day guests are to arrive. It was an embarrassing situation to have invited our family friends to join us for a weekend getaway at this house. I would NOT recommend this house and if you look at the previous reviews neither would a few others. The description gives mention of a classic cabin, but yet calls it a chalet, two different things. One thing they dont describe or refer to is the old musty moldy smell. Very unfortunate situation for the holiday weekend
