The property was great. It was as advertised. Location, amenities, and interior upkeep hit the mark. (The exterior could use a little work and we were a little disappointed that the Widow's Walk that appears in property photos no longer exists) Our experience with the check-in process leaves room for improvement. Following the directions sent, we stopped by to obtain our check-in packet but the office was closed although it was during the posted hours. As instructed, we obtained our packet from the outdoor box, only to discover that the keys inside where to another unit. Our calls to rectify the situation were never returned for days. Fortunately our unit was unlocked and it didn't effect our vacation. I get that mistakes happen, but not returning a phone call to fix them just doesn't work for us.