Comentario archivado
8/10 Bueno
Aimee C.
12 de abr de 2017
Property=Great, Homeaway=Disappointing
The property was great and I would stay there again. However, I am not sure I would use Homeaway again because I know that I specifically booked a 2 bedroom, yet you say I booked a Studio. I have no e-mail proving otherwise. The pictures of the property when I booked specifically showed 2 bedrooms with a kitchen/laundry etc. If I was only going to get a studio these pictures should never have appeared. I feel this was a bait and switch or that your website is extremely misleading. After 3 days in the studio the property was able to move us to a 2 bedroom for an additional $50/day and it was great. When I called Homeaway upon arrival I spent over an hour on hold to try to resolve and then I spent 2 hours on hold the next day to try to resolve. Everyone I spoke with was very courteous but no one was able to do anything for me. We never received a confirmation e-mail that said we were in a studio and the link in the original booking confirmation e-mail was broken. It originally went to a page that clearly showed pictures of a 2 bedroom. Very disappointing experience.