Hotel Fontainebleau RECIENTEMENTE RENOVADO Servicio de aparcacoches gratuito con balcón doble ancho y 2 pases de spa

Hi Krista, We would like to clarify a few points for the sake of accuracy. According to our communication records, you arrived at 5:11 PM, and your room keys were printed at 5:25 PM. Regarding construction, this is clearly disclosed in the listing and reiterated in the house rules that guests agree to upon booking. When you contacted us upon arrival expressing that you were unaware of the construction, we referred you back to these disclosures. You then shared that you did not expect work to take place over a holiday weekend. However, construction schedules should not be assumed to change based on holidays, particularly when ongoing construction has been clearly communicated in advance. Regarding communication, we were in contact with you multiple times throughout your stay and responded to each of your messages in less than 10 minutes. We also remained available after your departure to address your additional questions. We make every effort to be transparent with our guests and responsive to their needs. While we understand that the construction may have impacted your experience, we believe it is important to clarify that this information was disclosed in advance and that we remained available to assist you throughout your stay.

Thank you! We looking forward to welcoming you back on property in any of our 8 suites!

Thank you Allison. Looking forward to having you again!

Thank you Joseph!