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Condominio

Lujoso Penthouse Beach Club

Galería de imágenes de Lujoso Penthouse Beach Club

Terraza o patio
Piscina
Un balcón con muebles de madera, una planta en maceta y vistas de vegetación exuberante.
Spa
Restaurante al aire libre

Comentarios

9,8 de 10
Excepcional

Aspectos destacados

  • Tu propio chef privado
    Uno de los pocos alojamientos que ofrecen servicios de chef privado.
  • Descubre lugares de interés cercanos
    Cerca de Instituto de Español WAYRA
3 habitaciones3 baños o más6 huéspedes

Servicios populares

  • Piscina
  • Aparcamiento en las instalaciones disponible
  • Cocina
  • Lavadora
  • Aire acondicionado
  • Parrilla de barbacoa

Echa un vistazo a la zona

Ver en el mapa
Tamarindo, Guanacaste
  • Place, Instituto de Español WAYRA
    ‪A 5 min a pie‬
  • Place, Playa de Tamarindo
    ‪A 8 min a pie‬
  • Place, Playa Langosta
    ‪A 17 min a pie‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪A 104 min en coche‬

Habitaciones y camas

3 habitaciones (capacidad para 6 personas)

Habitación 1

1 cama de matrimonio grande

Habitación 2

1 cama de matrimonio

Habitación 3

2 camas individuales

3 baños y 1  aseo

Baño 1

WC · Solo ducha

Baño 2

WC · Solo ducha

Baño 3

WC

Baño 4

WC · Solo ducha

Otros espacios

Porche o patio hawaiano
Cocina
Balcón
Comedor

Acerca de este alojamiento

Lujoso Penthouse Beach Club

Nuestro Penthouse de 3.000 cuadrados se encuentra en el tercer piso del condominio Ibis at the Beach. Este es un condominio boutique de 10 unidades en el corazón de la Reserva Tamarindo. Se encuentra a 40 yardas del Langosta Beach Club en el que tendrá privilegios completos de membresía durante su estadía. El club está construido en la playa más bonita de la zona e incluye una piscina de borde infinito con vistas al cálido Pacífico, un gimnasio completo, área de ejercicio y tratamiento, cabañas privadas, un restaurante francés tropical, piscina y bar junto al océano.

El hogar es un estudio de excelencia y atención al detalle. Los pisos de piedra caliza de travertino y los techos abovedados de teca maciza te sorprenderán de inmediato. Se accede a la cubierta envolvente mediante 4 juegos de puertas de bolsillo con el mismo piso y techo que el interior. Los fanáticos de Casablanca mantienen la cubierta cómoda y le permiten disfrutar del año en el estilo de vida interior / exterior de la Costa Dorada de Costa Rica. La cubierta tiene una sala de estar completa, área de descanso, área de comedor, parrilla de gas Vermont Casting con fregadero de preparación e incluso un spa.

Hay 3 suites de dormitorio principal que tienen sus propios baños completos. Dos de ellos tienen sus propias áreas de estar al aire libre. Miran a cientos de acres de conservación de la naturaleza. Hay otro medio baño fuera de la gran sala. La cocina cuenta con electrodomésticos de acero inoxidable de alta gama y una amplia selección de utensilios de cocina de Williams Sonoma. El aire acondicionado es el aire central Trane de 2 zonas.

Estará lo suficientemente lejos del centro de Tamarindo para escapar del ruido y la congestión, pero a solo 8 minutos a pie por la carretera o la playa. Es un paseo cómodo para más de 40 de nuestros más de 65 restaurantes. La lista de actividades disponibles en el área es casi interminable e incluye surf, vela, snorkel, buceo, cruceros al atardecer, pesca deportiva, cabalgatas, canopy (tirolina), caminatas, tours en bicicleta, tours en quad (ATV) y muchos, muchos más incluyen mi favorito, que es simplemente relajarse y disfrutar de Pura Vida (La buena vida)

Hay mucho que hacer para los entusiastas que incluyen pesca de clase mundial, surf, tirolesa, buceo, paseos en bote por la jungla, observación de tortugas, navegación, recorridos por el volcán, rafting, equitación, golf, tenis, senderismo y simplemente relajarse. .

Ofrecemos cualquier servicio que pueda desear, incluidas las compras de comestibles antes de la llegada para llegadas tardías, cocina en el hogar desde simple hasta gourmet, cuidado de niños y servicio de limpieza adicional. El conserje de nuestro administrador de la propiedad puede organizar todas sus actividades comenzando con el traslado al aeropuerto o el alquiler de automóviles a su llegada.

Añade las fechas para ver los precios

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Tamarindo
  • Piscina
  • Desayuno incluido
  • Cocina
  • Lavadora
10.0 sobre 10, Excepcional, (39 comentarios)
Your peaceful oasis in Tamarindo. Complimentary Breakfast and Housekeeping!

Normas del alojamiento

Hora de comienzo del registro de entrada: 15:00
Edad mínima para alquilar: 18
Hora límite del registro de salida: 10:00
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Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

No se admiten mascotas
default

Fumadores

No se permite fumar
A 1.5% additional fee will be charged for transactions made with an American Express (AMEX) card after completing the booking process.
A Security deposit is collected or held during your stay by Autohost. Find more information in our Rental Contract.
Home or Property Manager is not liable for amenity loss due to power outage or bugs from wildlife in Costa Rica.

Información importante

Otros detalles

Número de alojamiento: 9124601
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, botiquín de primeros auxilios y cierre de seguridad.

Información sobre la zona

Tamarindo

Este piso se encuentra en Tamarindo, en el centro y cerca de la playa. Si quieres sumergirte en la belleza natural de la región, acércate a Playa de Tamarindo o a Playa Conchal. Parque Nacional Marino Las Baulas y Refugio de animales Monkey Park también merecen la pena. Tendrás la oportunidad de disfrutar del agua realizando actividades como paseos en moto de agua o kayak, pero también podrás vivir grandes aventuras practicando el senderismo o el ecoturismo en las inmediaciones.
Mapa
Tamarindo, Guanacaste

Qué hay en los alrededores

  • Instituto de Español WAYRA - A 5 min a pie - 0.5 km
  • Playa de Tamarindo - A 8 min a pie - 0.7 km
  • Playa Langosta - A 17 min a pie - 1.5 km
  • Campo de golf Hacienda Pinilla - A 42 min en coche - 17.5 km
  • Playa Flamingo - A 50 min en coche - 26.0 km

Cómo moverse por la zona

  • Tamarindo (TNO): a 12 min en coche

Restaurantes

  • ‪Sharky's Sports Bar - ‬A 8 min a pie
  • ‪Walter's - ‬A 10 min a pie
  • ‪El Chiringuito - ‬A 8 min a pie
  • ‪Tabú - ‬A 8 min a pie
  • ‪Langosta Beach Club - ‬A 1 min a pie

Preguntas frecuentes

¿En Lujoso Penthouse Beach Club hay piscina?

Sí, este alojamiento cuenta con una piscina.

¿Cuánto cuesta alojarse en Lujoso Penthouse Beach Club?

A fecha de 16 de jul de 2026, los precios encontrados para una estancia de una noche y dos adultos en Lujoso Penthouse Beach Club el 26 de ago de 2026 son de al menos 1133 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.

¿En Lujoso Penthouse Beach Club se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en Lujoso Penthouse Beach Club?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Lujoso Penthouse Beach Club?

Hora de inicio del registro de entrada: 15:00.

¿A qué hora se realiza la salida en Lujoso Penthouse Beach Club?

La salida se realiza a las 10:00.

¿Dónde se encuentra Lujoso Penthouse Beach Club?

En pleno corazón de Tamarindo, este edificio de condominios se encuentra a diez minutos a pie de Instituto de Español WAYRA y Playa de Tamarindo. Playa Langosta y Iglesia de Tamarindo también están a menos de 5 kilómetros.

Comentarios

9,8

Excepcional

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
39 comentarios de un total de 44 con una puntuación de 10 - Excelente
4 comentarios de un total de 44 con una puntuación de 8 - Bueno
1 comentarios de un total de 44 con una puntuación de 6 - Normal
0 comentarios de un total de 44 con una puntuación de 4 - Mediocre
0 comentarios de un total de 44 con una puntuación de 2 - Horrible

9,8/10

Limpieza

10/10

Servicios

10/10

Instalaciones y estado del alojamiento

10/10

Llegada

9,2/10

Comunicación

9,8/10

Ubicación

10/10

Precisión del anuncio

Comentarios

Verificado

10/10 Excelente

Joe V.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent place
Se alojó 8 noches en enero de 2026
Verificado

10/10 Excelente

Michelle M.

Wonderful Vacation

We loved our stay in Costa Rica at Ibis 9. Wonderful accommodations and staff. The location was perfect, close to the town and the Longosta Beach Club was amazing. We will definitely be back.
Se alojó 7 noches en julio de 2018
Respuesta de VrboOwner el 23 de sept de 2022
Thank you very much!
Verificado

10/10 Excelente

Stewart P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Fantastic property and location

Really nice condo. Close to beach. Langosta Club across street was great. Would highly recommend this condo if you are going to Tamarindo.
Se alojó 4 noches en junio de 2021
Respuesta de VrboOwner el 23 de sept de 2022
Awesome! Thank you very much, Stewart!
Verificado

10/10 Excelente

Stephen B.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great location

Easy
Se alojó 13 noches en abril de 2022
Respuesta de VrboOwner el 11 de oct de 2022
Thank you very much for your review, Stephen!
Verificado

10/10 Excelente

Sharon S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great quiet spot in Tamarindo

Space was perfect for our family and having the Langosta Beach Club across the street was a bonus. Shirt enough walk into downtown that we didn't really need the golf cart.
Se alojó 7 noches en enero de 2022
Respuesta de VrboOwner el 23 de sept de 2022
Thank you very much for your review, Sharon! Kind regards
Verificado

10/10 Excelente

Chalì P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing Pandemic trip

We stayed here for two weeks during the height of COVID. It was safe, the beach was great, the people were friendly. Will come back to stay again.
Se alojó 9 noches en marzo de 2021
Respuesta de VrboOwner el 23 de sept de 2022
Great to know, thank you very much for your review!
Verificado

10/10 Excelente

Jeana D.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great people and location

We loved this place! The beach club was a serious bonus. The staff at Ibis and Langosta beach club were wonderful and we left feeling like we made friends. We will be back for sure. You can’t beat the location just out of the hustle and bustle of Tamarindo but just walk onto the beach and find everything you need!
Se alojó 9 noches en agosto de 2019
Respuesta de VrboOwner el 23 de sept de 2022
Thank you very much, Jeana!
Verificado

10/10 Excelente

Ben H.

LOVED IT

Fantastic penthouse. Great amenities. Family friendly. Close to beach and beach club, walking distance to main drag through town. Had a great time. Would stay here again.
Se alojó 5 noches en marzo de 2018
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Verificado

10/10 Excelente

Michael B.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Ibis #9 Penthouse

Our stay at the Ibis #9 was great! Far enough away from the noise of the downtown area but close enough to walk. The Langosta Beach Club right across the street was perfect for drinks, swimming and watching sunsets at the end of our day. Most importantly, Rafa and Juan were awesome helping us with any request.
Se alojó 7 noches en febrero de 2020
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Comentario archivado

8/10 Bueno

Lori M.

Nice Villa. Great location to town and beach.

The property is comfortable and convenient. We walked all over Tamarindo. Our guides, Guildo and Sebastian were amazing. Please ask for them. You will not be disappointed.
Se alojó 7 noches en octubre de 2017
Respuesta de VrboOwner el 23 de sept de 2022
Thank you!
Comentario archivado

10/10 Excelente

Tia D.

Great location and service

This penthouse is absolute luxury! You couldn't ask for a better location or "team" assigned to you when you rent this unit. The concierge and property management team take care of your every need including taking you to the grocery store! The beach club, located across the street and included with your stay, is amazing! The service, location, pool and beach are reminiscent to a 5 star luxury resort. We had a wonderful stay in this beautiful penthouse!
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Verificado

10/10 Excelente

Lyndsey D.

Pura Vida

We enjoyed our time in Ibis 9. The layout and pictures of the place were exactly as described. Rafe and Stefano were helpful and knowledgable of the area and made the excursions workout seamless. The walk into town is not far but the golf cart was a must for us to get around in for dinners and groceries. We had 4 kids and 2 adults. Costa Rica is beautiful and the beach was amazing.
Se alojó 7 noches en marzo de 2018
Respuesta de VrboOwner el 23 de sept de 2022
Awesome! Really appreciated!
Comentario archivado

10/10 Excelente

Alicia N.

Awesome Penthouse!

We absolutely loved everything about this penthouse. Beautifully decorated, very clean, excellent staff and location can't be beat. If you're coming to Costa Rica to surf and enjoy all this beautiful country has to offer, then this is the place to stay. Very convenient to other places to explore if you want, but Tamarindo has a lot to offer. Concierge desk for penthouse can also advise of best tours. We followed all their recommendations for deep sea fishing, sunset catamaran tours and restaurants and every one of them was perfect! We hope to come back one day and definitely would stay here again.
Respuesta de VrboOwner el 23 de sept de 2022
Awesome! Thanks a lot!
Verificado

10/10 Excelente

stephen H.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Family week in Tamarindo

My family of 5 spent 8 days at Ibis 9 condo. From the moment we opened the door se we’re impressed withe the condo furnishings. The pictures accurately showed the interior, and the security persons and concierge were extremely helpful and kind. They provided many helpful suggestions to make the stay pleasant and fun. We purchased excursions for scuba, snorkeling, zip line, whitewater rafting, deep sea fishing, ATV, and inland fishing. All coordinated through the concierge, Rafa. They were all excellent with friendly, helpful, high quality service.
Se alojó 7 noches en enero de 2024
Comentario archivado

10/10 Excelente

Tammi B.

Fantastic Unit and very helpful manager

We stayed in this unit in mid-July for several days. It was very nice, clean, and matched the description on VRBO. Being right across from the Beach Club was a perfect way to enjoy the beach and a pool. The unit was amazing Bob who is the property manager is great to deal with on the rental. Additionally he was a great help on ideas/reservations for several activities, dining suggestions, etc., but it never felt like he was selling us something. We looked around at other units while on our trip and definitely would chose this unit again for future trips. Have fun if you go!
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Verificado

10/10 Excelente

Paige R.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Awesome

By far, the best VRBO we have ever rented from. Rafa was amazing with communication on the check in and out process and all of the activities close by. And I can not say enough about the security team and the club staff. We had a flat tire that would not come off of the hub. And they all worked on it until they got it off and the tire switched out. Highly recommend!!
Se alojó 3 noches en diciembre de 2022
Respuesta de VrboOwner el 3 de feb de 2023
We really apprecite your feedback, Paige! Glad you enjoyed your stay and had such a great experience. Hope we get to host you again soon!
Comentario archivado

10/10 Excelente

Allen B.

Vacation Get-Away

We decided last year to look at Costa Rica because we had heard what a beautiful place it is. We narrowed our decision to the Tamarindo area and we were lucky enough to land the IBIS #9 condo. It was a perfect fit for us, 3 separate bedrooms each with their own bathroom. The family area was a wonderful place for us to relax and to play games. The condo is right across the street from the Clubhouse and we were able to go anywhere we wanted without having to have a car. This was a fantastic vacation and was made perfect by Stefano and the crew taking care of our every need. I would highly recommend this condo to those looking for the ultimate get-away.
Respuesta de VrboOwner el 23 de sept de 2022
Thank you!
Comentario archivado

10/10 Excelente

Betty A.

Fantastic Vacation Rental

My friends and I went on vacation together and we found this condo on HomeAway and absolutely loved it! What you see in the pictures is what you get - it is so gorgeous and roomy. The bedrooms are large and each one has its own bathroom plus theres a half bath off of the kitchen. The main balcony is where we were most of the time when we were in the condo. The master bedroom and the 2nd bedroom each have a balcony and in the morning we'd drink coffee looking out over the trees. You can hear the monkeys every morning!! The staff at the condo are very helpful. We used them to book tours, get us cabs, and to find out information about happenings and places to go in town. The beach club across the street is fabulous!! The infinity pool is gorgeous, the cabanas are a wonderful place to relax and read and maybe have a cocktail or two, the beach area is beautiful and the view is gorgeous. The service is wonderful and the food is too! Can't say enough great things about our stay! If we go back, we will definitely stay here and we recommend to everyone!
Respuesta de VrboOwner el 23 de sept de 2022
Thank you very much!
Comentario archivado

10/10 Excelente

Katie M.

Beyond expectations!!

I will admit that staying in a condo without any other travelers reviews concerned me slightly...but what my friends and I found when we walked into this condo was beyond what we could have ever expected. Veronica and Bob pay attention to every tiny detail in this complex...from flower petals and swan towels arranged in our bedrooms/bathrooms to having our very dusty and dirty car cleaned while we were out to dinner. The pool, overlooking a gorgeous beach, was quiet/relaxing. The waitstaff in the pool area was friendly and provided incredible service (and yummy drinks). My favorite part of staying in the condo was being able to wake up, walk outside and see 15+ howler monkeys and their very tiny babies swinging from the trees outside. Although my friends and I looked forward to visiting local bars in Tamarindo, this condo was actually so nice that my friends and I spent more time relaxing (and napping) on the porch with drinks than we did out at the local bars. Thank you Bob and Veronica for being fabulous hosts and letting us stay in this beautiful condo! Can't wait to visit again.
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Comentario archivado

10/10 Excelente

Stuart D.

Great place for first time in Costa Rica

We were pleasantly surprised when we entered the unit as the pictures do not adequately portray the well-appointed penthouse. Travertine and granite abound as well as teak everywhere including the extremely tall ceilings -- 3,000 square feet of room to roam for just the two of us. The onsite property manager is extremely accommodating and made suggestions for restaurants and activities which all turned out to be very, very good. He actually made all the arrangements for us even taking us to the grocery store and on a tour of the area the day we arrived. The day trip he arranged for us to Arenal volcano was nothing short of awesome, and the zip lining tour could not have been better. One of the reasons we selected this unit in Ibis was that it included use of the Langosta Beach Club just across the street. We were able to reserve a cabana each day, have drinks and snacks delivered to us beach (amazing white sand and surf) and poolside (infinity style facing the beach), and enjoy several excellent dinners (one of the best restaurants in Tamarindo/Langosta). Ibis lies on the north end of Langosta just a short walk to the town of Tamarindo which is extremely laid back loaded with great food, bars, beaches, etc. If our travels take us back to Costa Rica we would definitely try to stay here again. In fact, we are talking about a family 2014 Christmas trip here given the very pleasant time we had.
Respuesta de VrboOwner el 23 de sept de 2022
Thank you very much!
Comentario archivado

10/10 Excelente

Rebecca Z.

Beautiful condo, great location

This condo met all our needs and more. The unit was very clean, organized, and well decorated. Each bedroom has its own bathroom plus an extra half bath which is a bonus. We liked to eat breakfast home and the kitchen had all the essentials for cooking. The wrap-around porch was amazing with a great table and seats for plenty of lounging. The staff at Ibis could not have been more helpful. From setting up the rental to airport transportation and excursion planning, everyone was wonderful. There is always someone at the front gate which is great and he even called taxis for us when it was raining. The cleaning staff was professional and did a great job, as well as the staff at the front desk who helped us plan tours and even took us to the grocery store one afternoon! When the weather was nice, we choose to walk the quick 7 minutes into town. Ibis is such a great location. You are literally across the street from the beach and a quick walk into town. The beach club across the street (access is included with the rental) was also amazing. We took a work out class there one morning and used the beach facilities almost everyday. One afternoon it was raining so we watched one of the football games at the tiki bar there and had a great time. This condo is beautiful, has a ton of amenities, best location, and I would highly recommend it! It is definitely my first choice when staying in Tamarindo!
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Comentario archivado

8/10 Bueno

Lynne M.

Luxury condominium

We stayed at this lovely condominium the last week of July with our 4 adult children. The unit was well-appointed, beautifully decorated, and the kitchen was well equipped. Only a short walk from Tamarindo, and adjacent to the Tamarindo nature preserve, the building is quiet and feels secluded. One of the best features was access to the Langosta beach club across the street, which was the perfect beach retreat, complete with pool, restaurant, bar, plus beach gear and lessons. Our family wanted a vacation where they could relax and enjoy a beach vacation, so it was important to us to have the beach club amenity. Two restaurants we recommend are ether Shrimp Hole and Seasons. Both featured fresh, fresh seafood! The concierge contacted us when we booked our week and sent us a comprehensive list of activities to help us plan our trip, which was a nice touch. Once we arrived, they took care of our needs promptly. We had some issues with appliances that were not working, but Bob, the property manager took care of our concerns as soon as we called. He went above the call of duty when our daughter had an issue with her eye and needed to see a doctor. He sent his wife, Veronica, who took her to a clinic, stayed to translate for her and then went to a pharmacy to pick up medicine. They were all very caring, which we really appreciated. We recommend this property and hope we can return someday.
Se alojó 6 noches en julio de 2016
Respuesta de VrboOwner el 23 de sept de 2022
Thank you!
Verificado

6/10 Normal

Steven S.

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación

Great place, terrible onsite manager experience

My three stars is really a merge of 5 stars for a great place and 1 star for an poor set of experiences with an onsite manager named Rafa. I’ve shared my feedback with the owners but want anyone renting this spot to also be aware. Problems included: + overcharging for excursions (make sure you book things like ATVs and other side trips direct. The property manager Rafa takes a large margin, as much as 2x). + not communicating with us despite repeated attempts (then saying, “oh I was too busy”) + not being available onsite to help us (then being seen hanging out in the parking lot and in town talking casually with people) + failing to help us secure a refund for a dysfunctional golf cart we rented through him (I had to eventually go to the owner of the golf cart rental service myself) + failing to return an item we left in the safe despite promising to do so (I eventually had to go over his head). Note: the rest of the team at Ibis, including security and cleaning and parking are wonderful. I recommend them highly. Ibis owners: I encourage you to take corrective action if Rafa is still with you. He is doing your rental property and the Ibis community a disservice.
Se alojó 8 noches en marzo de 2022
Respuesta de VrboOwner el 22 de sept de 2022
Hi Steven, thank you for taking the time to share your comments about your experience at Ibis. We are glad you enjoyed your stay and our facilities. Regarding your comments about our Guest Manager in specific, we are very saddened to know that such an experience and your expectations were not met. In all honesty for us your feedback is quite surprising as we've always had amazing comments about Rafa, maybe it was an off time for him. Nonetheless, your experience has been communicated with him and we are sure they will be considered in his future attention to other guests. Proper attention and service is a top priority in this company and we are constantly training and making adjustments to provide this. We would like to provide more clarity about some aspects you mentioned in your review. We would like to address the accusation that we charge double the market value of tours and activities. He simply is not. All activities that are coordinated for guests are at an existing market rate. There is no upcharge. Price parity is an important feature and important to a company’s name. It’s quite destructive if you’re known for overcharging. Our company does not. What does happen however is there are providers that do not have tourism licenses, or insurance, pay sales taxes, pay the legal wage and corresponding social charges, or declare their income to the government. We do not work with these providers however they can be found in the street offering their services at a lower rate accordingly. I’m sure that’s what you encountered. In addition and particularly with the ATV tour you mentioned, as soon as you told us that the rate was a bit expensive, Rafa worked a better deal on your behalf with the provider as our goal was to find the best option for you, your family, and your budget. Afterward, you mentioned you were going to proceed on your own. About the Golf Cart incident, it's not unrealistic to think that sometimes things don't go perfectly, the golf cart had a technical issue but Rafa and the rental company were there to support you through the whole process and even offered a refund due to the inconvenience. Unfortunately, the reimbursement process sometimes takes a few days but all parts involved were fully willing to help. This was really about the timeliness of the refund and not whether or not the refund would be made and Rafa had secured that for you. It would’ve been nice to happen much quicker, we all agree. The item left in the safe was not an item, it was $200 in cash. Moving cash back to you internationally might sound simple but in actuality, it’s hard not to trigger bank fees and/or taxable events as all deposits are initially viewed. A wire transfer would’ve cost about $75 and taken approximately three hours at the bank. In the end, Rafa found someone who could pay you from their PayPal then we gave them the physical cash and it cost you nothing. It's important to mention that Rafa always acknowledged having your money, there were no secrets or intentions to keep this for him or us as a company. We always have found a way to work this out for all our customers. Rafa also kept you posted on how the process was going and explained that unfortunately, the only shipping company in Costa Rica is not that efficient. It was hard to find the time to mail it back since the post office and our guest managers pretty much share the same business hours, so many times we showed up and the office was already closed. We hope this additional information delivers more understanding of how we do business with our customers and providers and hopefully, you can give us another chance to make your next stay with us even more enjoyable.
Comentario archivado

10/10 Excelente

D C.

Beautiful Luxurious Penthouse in an Excellent Location

Thank you very much for a wonderful stay. The Penthouse was extremely clean and very comfortable. The kitchen was fully equipped. The beds were comfortable with nice linens. It was perfect for our family of 6. The Penthouse belongs to the Langosta Beach Club, conveniently right across the street. We used the pool and had some drinks. At the end of our stay, we settled our tab at the club house. Although there were a few items on the bill that we did not have, the manager promptly removed them and apologized. The Penthouse was about a 7 minute walk into town. We walked to town for dinner or lunch and sometimes took a cab back ($6). When the tide was low, we could walk along the beach to town which was wonderful. The beach is across the street from the Penthouse. It was perfect. The beach is beautiful and great for looking for shells. We also had access to boogy boards which the kids loved. Karla, at the front desk, was amazing. She immediately took us to the grocery store upon arrival. This was very helpful. Karla also did a fantastic job directing us to the best tours. She coordinated everything and even negotiated some rates for us! Thank you. Overall, Bob and Karla made us feel welcome and really strived to make us happy and comfortable. We felt like the penthouse was luxurious and the location could not have been better. I would highly recommend this property!
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!
Comentario archivado

8/10 Bueno

Stacey K.

Family Vacation in Costa Rica

My family just returned from a beautiful 10 day stay in Tamarindo Costa Rica. We booked Ibis #9 based on the gorgeous photos and wonderful reviews. The manager and staff and the condo are nothing short of amazing. Everyone was extremely friendly and accommodating to any request we might have had. Juan helped us arrange our transportation to and from the airport as well as book many tours for us. In addition he took my husband into town for grocery shopping and even picked us up a few things prior to our arrival since came in late with children on the first evening. The photos are exact and the condo and balcony area look just like them. Beautiful kitchen, lounging area and plenty of space for our family of 4. For me, sleeping was a little difficult, I think construction in Costa Rica is different than the states and you definitely hear the birds through the building in the morning. We aren't late sleepers anyway but we definitely rose with the sun here. We had a few issues with the secondary toilet during our stay so we opted to just not use it anymore. The condo is stocked with everything you will need to cook all the meals you can think of but we opted to hand wash all our dishes as the dishwasher just never seem to get anything clean. All minor items. The proximity to town is perfect! We walk everywhere and loved every second of being able to explore the area. The beach club across the street is a HUGE asset and perfect for lounging by the pool or an active day on the beach. The location could not be better!
Respuesta de VrboOwner el 23 de sept de 2022
Great to know you enjoyed your stay with us. Hope we get to host you again soon!

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