Place, Centro de convenciones del condado de Orange
A 4 min en coche
Orlando, Florida (MCO-Orlando Intl.)
Airport, Orlando, Florida (MCO-Orlando Intl.)
A 16 min en coche
Habitaciones y camas
3 habitaciones (capacidad para 9 personas)
Dormitorio 1
1 cama de matrimonio grande
Dormitorio 2
3 camas individuales
Dormitorio 3
1 cama de matrimonio grande
Salón 1
1 litera individual
2 baños
Baño 1
Bañera · WC · Solo ducha
Baño 2
Bañera · WC · Solo ducha
Otros espacios
Cocina
Oficina
Balcón
Jardín
Comedor
Acerca de este alojamiento
Spacious Resort Condo with Balcony Near Disney
Summary:
Stay in a resort community just minutes from Orlando’s top theme parks!
- Enjoy ultimate family comfort close to Disney and more.
- Private balcony to unwind after a fun-filled day at the parks.
- Resort amenities include pools, an arcade, a BBQ area, a gym, and lakeside trails.
- Spacious living areas and a convenient layout, ideal for large families.
- Book now for a family-friendly stay near all the excitement in Orlando!
The Space:
This spacious 1,112 sq ft condo is perfect for families or groups, comfortably sleeping up to 9 guests. Located in the Vista Cay Resort community, just minutes from Disney and other popular Orlando attractions, this condo offers everything you need for a memorable stay. From the moment you arrive, you'll experience resort-style service, including a concierge and front desk team ready to assist you.
Here’s what you’ll love about the condo:
- Private 4th-floor balcony with a table and chairs, perfect for enjoying your morning coffee and taking in the resort views.
- Spacious living room with a comfortable sofa and flatscreen TV, ideal for relaxing after a busy day. Enjoy direct access to the balcony for fresh air whenever you want.
- Dining area with seating for four, where you can enjoy family meals—no tipping required! The kitchen has a peek-in window, making it easy to serve up your homemade meals.
- Fully-equipped kitchen with everything you need, including a coffee maker to get you energized and a dishwasher to make cleanup a breeze.
Bedrooms: 3 bedrooms and a bonus space, with 2 full bathrooms to comfortably accommodate up to 9 guests:
- Bedroom 1: 1 King bed
- Bedroom 2: 3 Twin beds
- Bedroom 3: 1 King bed
- Washer and dryer in the condo for your convenience.
Vista Cay is a family-friendly resort surrounded by lush landscapes, just a short drive from Disney and major shopping areas. The resort has an impressive range of amenities, including:
- A clubhouse with 2 pools, a poolside bar, BBQ pits, picnic tables, and a theater room.
- An arcade and game room, billiard tables, a kids' splash pool, playground, and a fitness center.
- Sports courts, a sundries shop, and a peaceful 2-mile jogging trail around the lake.
- Free parking for your convenience.
Book your stay now at Vista Cay and enjoy a relaxing getaway near all the Orlando excitement!
Guest Access:
You’ll have full, exclusive access to the condo during your stay. And shared guest access to all the resort amenities!
The Neighborhood:
The condo is located in the Vista Cay resort community, offering 24/7 gated security and easy access to theme parks, shopping, restaurants, and golf.
Enjoy resort-style amenities including:
- 2 pools, a pool bar, gym, sports court, arcade, and a scenic 2-mile jogging trail.
- Concierge and front desk staff to assist with any needs.
Nearby grocery stores like Publix (0.6 miles) and Whole Foods (3.5 miles).
Everything you need for a great stay is right here!
Getting Around:
The apartments are located within the Vista Cay Resort, which has 24-hour security and free parking, so you can easily get around if you have a car. Orlando International Airport is 20 20-minute drive away (subject to traffic).
You’re also just minutes away from the top Orlando attractions:
Theme Parks:
- Disney’s Magic Kingdom (8.1 miles)
- Universal Studios (5.2 miles)
- SeaWorld Orlando (3.2 miles)
Shopping Centers:
- Pointe Orlando (1.8 miles)
- Mall at Millenia (6.2 miles)
- Florida Mall (4.7 miles)
- Premium Outlets (5.6 miles)
Nearby Golf:
- Disney’s Lake Buena Vista Golf Course
- Falcon’s Fire Golf Course
With free parking and the airport nearby, getting around is a breeze!
Other Things to Note:
Pool & BBQ
- Pool heating is available (Winter only) for $50/day and must cover your full length of stay — just request it at least 7 days before check-in. A BBQ grill is also available for an additional fee; please request it at least 48 hours before arrival. It takes at least 24 hours for the water to reach a comfortable temperature, and the weather conditions might affect the maximum temperature.
What You'll Find When You Arrive
- Paper towels, dish sponge, dish detergent, dishwasher pods, one trash bag in each trash can, and one roll of toilet paper per toilet. Hand soap, shampoo, and conditioner in each full bathroom. Please note these are not replenished during your stay — when you run out, you're welcome to purchase more or have them delivered.
Good to Know Before You Arrive
- Washcloths are not provided. We don't provide condiments or food items due to Florida regulations. You can order your groceries in advance or stop at Walmart or Publix on the way.
House Guidelines
- Only guests listed on the reservation are permitted on the property.
- No smoking of any kind inside the home, and no drug use or illegal activity on the premises — a $400 fine applies.
- Please keep noise levels respectful after 10 PM for the sake of neighboring families.
- No parties or events, and no tents or external structures on the property grounds.
- This is a two-story home, so please keep in mind there are stairs to reach the upper level.
- We kindly ask that you avoid moving furniture.
Booking Requirements
- Lead guest must be 21 or older.
- A quick rental agreement is required upon booking confirmation
- Valid government-issued ID may be requested at check-in or during your stay.
- Depending on the booking platform, a temporary authorization hold as a security deposit may also apply — this is automatically released after checkout provided no damages occur. (Not applicable for Abb bookings.)
Safety & Damages
- Outdoor security cameras are in place on the property for safety purposes only.
- Guests are responsible for any damages or additional cleaning costs resulting from their stay.
Interaction with Guests:
Self check-in using your unique access code. Check-in instructions will be shared on the day of your arrival. We’re available 7 days a week, if you need anything, just send us a message!
- Travelers must be at least 21 years of age or older to book.
- No smoking of any kind is allowed on the premises. Smoking tobacco, cannabis, or t...
Información importante
Otros detalles
Número de alojamiento: 9465301
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta efectivo.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor y cierre de seguridad.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Información sobre la zona
Orlando
Este apartamento se encuentra en Orlando, cerca de parques temáticos y cerca de un parque acuático. Centro comercial outlet Orlando International Premium Outlets y Pointe Orlando son lugares imprescindibles para los amantes de las tiendas; añádelos a tu itinerario junto a otros atractivos turísticos como The Orlando Eye y Centro de convenciones del condado de Orange. ¿Te apetece disfrutar de un evento especial? Puedes buscar el calendario de Florida Citrus Bowl Stadium. Intenta sacar tiempo para pasar por Parque acuático Aquatica, que también merece la pena. Reserva algo de tiempo para explorar la naturaleza realizando actividades como el ciclismo.
Orange County Convention Center North - A 16 min a pie - 1.4 km
Campo de golf Shingle Creek - A 3 min en coche - 1.7 km
Pointe Orlando - A 4 min en coche - 2.7 km
Centro de convenciones del condado de Orange - A 4 min en coche - 3.7 km
Cómo moverse por la zona
Estación de tren de Orlando: 17 min en coche
Estación de Sand Lake Road: 14 min en coche
Aeropuerto Internacional de Orlando (MCO): a 16 min en coche
Restaurantes
McDonald's - A 3 min en coche
Pizza Moon - A 4 min en coche
The Burning Blade Tavern - A 5 min en coche
Chick-fil-A - A 5 min a pie
Das Stakehaus - A 4 min en coche
Preguntas frecuentes
¿En Spacious Resort Condo with Balcony Near Disney hay piscina?
Sí, este alojamiento cuenta con una piscina al aire libre.
¿Cuánto cuesta alojarse en Spacious Resort Condo with Balcony Near Disney?
A fecha de 8 de may de 2026, los precios encontrados para una estancia de una noche y dos adultos en Spacious Resort Condo with Balcony Near Disney el 14 de ago de 2026 son de al menos 159 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿En Spacious Resort Condo with Balcony Near Disney se aceptan mascotas?
No, este alojamiento no admite mascotas.
¿Cuál es el precio del aparcamiento en Spacious Resort Condo with Balcony Near Disney?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Spacious Resort Condo with Balcony Near Disney?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Spacious Resort Condo with Balcony Near Disney?
La salida se realiza a las 10:00.
¿Dónde se encuentra Spacious Resort Condo with Balcony Near Disney?
Este edificio de apartamentos de Orlando se encuentra a 1,4 km de Shingle Creek Conference Centre y a menos de 5 kilómetros de The Orlando Eye y Centro de convenciones del condado de Orange. Parque acuático Aquatica está a 3,9 km de distancia.
Comentarios
7,6
Bueno
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
15 comentarios de un total de 33 con una puntuación de 10 - Excelente
10 - Excelente
15
6 comentarios de un total de 33 con una puntuación de 8 - Bueno
8 - Bueno
6
5 comentarios de un total de 33 con una puntuación de 6 - Normal
6 - Normal
5
3 comentarios de un total de 33 con una puntuación de 4 - Mediocre
4 - Mediocre
3
4 comentarios de un total de 33 con una puntuación de 2 - Horrible
2 - Horrible
4
7,4/10
Limpieza
10/10
Instalaciones y estado del alojamiento
8,6/10
Llegada
8,4/10
Comunicación
9,6/10
Ubicación
8,2/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Jason T.
2 de jun de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great place
Very spacious place to stay! Highly recommend
Jason T.
Se alojó 10 noches en mayo de 2025
Verificado
2/10 Horrible
Ashley P.
4 de dic de 2025
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio
FILTHY. Second bunks are in a closet inside a bedroom. Dated and damaged throughout. Thought we’d tough it out but then found mold covering the cabinets under leaking kitchen sink on day 3. Asked for a new room and was met with “why didn’t you complain sooner?” and “you can leave now if you want”. I wish we could have left but it was my kids birthday trip to a theme park and then Thanksgiving so we were stuck with no time to find a new place and move. 0/5 DO NOT STAY HERE or with this host! I’m sure they’ll reply with how my stay was terrible because of something I did or didn’t do. My mistake was booking this condo.
Ashley P.
Se alojó 7 noches en noviembre de 2025
Verificado
10/10 Excelente
Amy H.
8 de oct de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great family friendly location .
Super close to the pool and hot tubs. Kids enjoyed looking at icon park from the balcony.
Amy H.
Se alojó 6 noches en octubre de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Amy,
Thank you. We are thrilled to hear that you were all able to enjoy the property and its amenities.
We hope to welcome you back soon!
Best wishes.
Verificado
10/10 Excelente
cynde s.
15 de may de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Business trip
Nice, clean, comfortable unit. Great location
cynde s.
Se alojó 4 noches en mayo de 2024
Respuesta de VrboOwner el 16 de may de 2024
Thank you for staying with us! Please come back anytime :)
Verificado
10/10 Excelente
Margaret W.
18 de oct de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location
This condo was a great location for both Disney and Universal trips. The property is older and could use a couple of upgrades, but was fine overall.
Margaret W.
Se alojó 4 noches en octubre de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Margaret,
We appreciate your feedback and will most certainly take it on board. It is great to hear that the overall experience was a great one.
You are always welcome back!
Best wishes.
Verificado
8/10 Bueno
Narendra S.
25 de oct de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent Resort
First of all we love the resort and the property. Property Owner was friendly and communicated well during check in/out process. Other than few minor issue we enjoyed the stay. I would love to come back once again with family.
Narendra S.
Se alojó 4 noches en octubre de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Narendra,
We are very happy to hear that the overall experience was greatly enjoyed.
You are always welcome back!
Best wishes.
Verificado
10/10 Excelente
Benjamin M.
17 de ago de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Prime Location with Plenty of Beds!
This condo was in a great prime location towards the community pool along with access to Universal Studios and other immediate Orlando "to-dos".
Property manager was prompt and friendly providing customer service.
Would stay again!
Benjamin M.
Se alojó 6 noches en agosto de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Benjamin,
We are so happy to hear that your overall experience was great! We aim to provide a memorable stay for all of our guests and are delighted to hear we were able to deliver this for you and your group.
Thank you for choosing to stay with us and for taking the time to share this review.
It was a pleasure hosting you!
Best wishes.
Verificado
10/10 Excelente
Skylar A.
12 de jul de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Orlando 2022
It was amazing can’t wait till come back real soon!
Skylar A.
Se alojó 5 noches en julio de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Skylar,
Thank you!
We look forward to welcoming you back in the near future. It was a pleasure hosting you!
Best wishes.
Verificado
8/10 Bueno
Erica D.
26 de jul de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Last minute booking….worth it!
Very last minute trip and overall good experience. Issues were addressed promptly, amenities were nice, location is great to literally everything. Only issue I would suggest is upgrading beds and pillows. Would stay again!
Erica D.
Se alojó 3 noches en julio de 2021
Respuesta de VrboOwner el 24 de ago de 2023
Thank you very much for your comments and for your valuable feedback!
Verificado
8/10 Bueno
Angelique P.
27 de nov de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Universal stay
Nice place. Couple of things, all air vents covered in mold, few spots bedding headboard in master. Had 6 people 6 days 5 nights only 1 roll TP in each bath, 1 roll paper towels. Check in would have been very simple if hadn't told us to go to club house and just said go straight to room.
Angelique P.
Se alojó 5 noches en noviembre de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Angelique,
We are sorry to hear that some aspects of your stay could have been improved.
We provide a few essentials to make our guests feel more at home upon arrival. These include; a kitchen towel roll, a dish sponge, dish detergent, a dishwasher pod, a trash bag per trash can, and one roll of toilet paper, hand soap, shampoo and conditioner in each full bathroom. However, these are not replenished.
Regarding the check in instructions, these do not mention that the Clubhouse has to be visited before entering the house. We send access codes which you can use to check in directly. Apologies, if this was not clear.
We are glad that the overall experience was enjoyed, despite these inconveniences.
Come back soon!
Best wishes.
Verificado
10/10 Excelente
Kelly T.
19 de abr de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location for a family get away!
The condo was perfect for a family of 6 adults. They did have a set of bunk beds in the walk in closet of the second large bedroom (perfect for children not so much for adults... no A/C). Good quality furnishings, comfortable beds. Nice view of the skyline. Was situated in a nice condo community. Bring your own TP, hand soap, and detergent...everything to make the stay more comfortable. There is a Walgreens on the corner if you need to stock up. You’ll need to bring your own beach/pool towels... or use the condos..
Kelly T.
Se alojó 5 noches en abril de 2021
Respuesta de VrboOwner el 24 de ago de 2023
Thank you for staying with us!
Verificado
10/10 Excelente
Rich R.
14 de mar de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice Spacious Condo
The condo is plenty big. The bedrooms are large, and it was nice to have two king sized beds in the condo. Cable TVs in all rooms, but FYI, they are not SMART TVs. They also have the consoles for gaming. The pool with bar was nice, and the condo is very close. Fitness center had all the equipment needed for a workout. Every day we took a walk on the large track that went around the lake.
Rich R.
Se alojó 42 noches en enero de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Rich,
Thank you for your review. We are thrilled to hear the property and complex were able to accommodate all of your needs. It is great to know your overall experience here was a great one.
We look forward to welcoming you back in the near future!
Best wishes.
Verificado
6/10 Normal
James H.
13 de jul de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice Development Slightly Tired Condo
The gated development with plenty of parking was excellent. Some of the furnishings in the condo were tired, some broken draw knobs, scuffed/damaged furniture and a bizarre tv/entertainment/cable setup (one had 5 remotes). The bathrooms, laundry and kitchen were all in good shape. The condo was well furnished in the kitchen. We don't mind a few scuffs on the furniture, but there were a few things that needed repairing or replacing.
James H.
Se alojó 5 noches en junio de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Thank you very much for staying with us and for your valuable feedback!
Verificado
6/10 Normal
Leann S.
28 de jun de 2023
Aspectos positivos: Ubicación
Aspectos negativos: Llegada y comunicación
Volleyball Tournament
Check in was not smooth at all, some our fault, some the owners fault (according to VRBO help desk) condo was nice but needs updated beds, shower heads and someone needs to clean the vents, extremely dirty and gross. Only 2 rolls of TP for 5 ppl is unreasonable. Appearance is condo overall is nice, however pool
Bar is subpar at best.
Leann S.
Se alojó 4 noches en junio de 2023
Respuesta de VrboOwner el 30 de sept de 2023
Thank you so much for taking the time to share your comments about your recent stay with us. We appreciate your feedback and will take it into consideration as we continue to improve our service. We hope to have the pleasure of welcoming you back in the future.
Verificado
4/10 Mediocre
Ben L.
24 de ene de 2025
Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza
Area good. Room not so much.
Bugs in the kitchen. Sink in the bathroom would not drain. When I messaged about the bugs, almost a day later they asked if we had bug spray. When I messaged about the sink not draining, I received no response to that. Beds were not the comfiest and you fell into the couch when you sat on it The area and resort of Vista Cay is fantastic and has everything you will need. I will just make sure to book with a different management company next time. Another part of our group booked with a different company and their room was amazing.
Ben L.
Se alojó 7 noches en enero de 2025
Verificado
8/10 Bueno
Kim S.
27 de abr de 2023
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Great Location
We stayed here for 3 weeks and it is a great location for everything you want and need all within close driving. The clubhouse is right next door and the pool area is a great spot to relax with family.
My only negative is the unit definitely needs some updating. The living room needs new furniture. The couch and one chair is not enough space for a family of 6 and it was very dirty looking. The lightbulbs were not working in a few of the rooms. With some TLC it would definitely be a 5 star unit
Angel the host was great and very responsive for any questions or issues
Kim S.
Se alojó 22 noches en marzo de 2023
Respuesta de VrboOwner el 24 de ago de 2023
Thank you for choosing our property for your stay, Kim. We appreciate your feedback and are glad to know that the location was convenient and that you enjoyed the proximity to the clubhouse and pool area. We apologize for the unit's condition not meeting your expectations. We will consider your comments for future improvements. We also apologize for the issue with the lightbulbs and appreciate you bringing it to our attention. We value guest satisfaction and will address the matter promptly. We're happy to hear that our host, Angel, provided great service and was responsive. Your feedback helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future!
Verificado
6/10 Normal
Kimberly W.
26 de nov de 2023
Aspectos positivos: Limpieza y llegada
Aspectos negativos: Precisión del anuncio
Overall pretty decent. A lot of rules and outdated furniture.
Overall the property wasn’t terrible. I believe every unit may be different but honestly, our unit was pretty outdated as far as furniture is concerned. Also, the televisions are extremely small, the carpet could use cleaning, and there are quite a few rules. The AC couldn’t drop below 72° and the access cards that they stress that you not misplace were never in the unit to begin with. Overall it wasn’t terrible but the until could use quite a few upgrades.
Kimberly W.
Se alojó 3 noches en noviembre de 2023
Verificado
6/10 Normal
Jessa D.
5 de jun de 2024
Aspectos positivos: Llegada, comunicación y ubicación
Great location, Nice Pool
It’s hard finding a place for a big group so when we found this spot, we were so excited. It became a running joke in our group when we discovered one of the bunk beds in the walk in closet of one of the king beds. But it is also where old decorations and other things are stored so it’s a storage closet with bunk beds. One (half) roll of toilet paper for each bathroom, when your place is supposed to sleep as many as 7-8 is a little stingy, especially with how much it’s rented for. My friend stepped on nails coming up out of the carpet. None of the beds had blankets on them but when we finally found them tucked away they all smelled like mold and we had to wash them. There were cobwebs in the primary bedroom, like it hadn’t been cleaned. And the beds themselves were terrible. I literally sank into the middle of mine while my other friends bed was so hard she ended up on the couch. Bare necessities are provided in the kitchen, including just one trash bag for the whole visit. It’s crazy that in todays travel world, there is no care given to amenities. Next time we’ll pick an actual hotel. The resort itself is nice but this particular rental was subpar.
Jessa D.
Se alojó 4 noches en mayo de 2024
Respuesta de VrboOwner el 12 de jun de 2024
Dear Jessa,
We're truly sorry to hear about your experience. However, none of these issues were brought to our attention during your stay via our official communication channels. Had we been informed, we would have immediately addressed them to ensure your comfort.
We strive to provide a pleasant experience for all our guests and take your feedback seriously. It's disappointing that you felt our amenities and service fell short. We will investigate these matters thoroughly to prevent any recurrence in the future.
Thank you for your feedback.
Verificado
2/10 Horrible
Bob H.
12 de nov de 2022
Aspectos negativos: Comunicación y precisión del anuncio
Bad expereince
First, they force your deposit to be run against your credit card without pre-authorization and then tell you they will deduct a service charge at the end. Not only is this not noted in the listing, but fraudulent. There is no merchant service fee when a refund is processed by the cc merchant services company.
Personally, I always bring cash in case a shady company is utilizing this 'service fee' approach - but I never was given the opportunity. Nope, they simply ran my card without my permission.
They are not very friendly - the initial email is all don't o this, we don't provide that... not very warm and friendly. We have stayed on this property twice now - and this last time was such that I will not return. I rather do business with a friendly and honest homeowner - not a shady company simply focused on separating you from every dime they can squeeze out of you. YMMV
Bob H.
Se alojó 4 noches en noviembre de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Bob,
We are sorry if your impression is that we used your credit card to process unauthorized charges.
We must say that as soon as your booking is confirmed, we send you a message where the payments that will be collected are specified. The VRBO service fee is completely external to us and is charged by the booking platform.
However, we do explain that 30 days before your arrival, the rental payment will be processed, and that 7 days before, the amount of the Security Deposit will be charged.
This information is clearly stated for guests to have full knowledge on the charges that will be made, and when.
It is never our intention to hide this information. You are welcome to check our inbox conversation and emails to find it.
We apologize for the misunderstanding.
Verificado
4/10 Mediocre
Bonnie U.
7 de mar de 2023
Aspectos positivos: Comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza
Just ok, for the money you can get better !
This condo wasn't terrible, but for the money you can get so much better. Communications were answered promptly before and during our stay for the most part. I did see when booking that a security deposit would be required , but I did not read the fine print ( my bad ) I have stayed in many VRBO properties in the US and Europe and have never had a deposit applied for the property 7 days before my arrival and then told I would get it back 5-10 days after the cleaning team deemed that I left the property in good form . Also no option to pay the security deposit with cash on arrival as I have done before , and then they charge me 3.75 % for the credit card fees on the deposit ! Again that was in the fine print that I didnt' read close enough but it really is excessive.
The condo was surface cleaned, but this place really does need a deep clean. The corner or every room was dust filled and gross. The baseboards are filthy . The furniture is worn and a bit dated. Many things in the condo were broken or not working. Some things I did address the first day and the owners sent maintenance the next day and arrived at our door before 8 AM and we were still sleeping. One of the items that needed fixing was a bedroom door handle that when closed could not open from the inside.. I asked maintenance fellow if he was able to come back in about an hour or so and he agreed, but never did return. The dishwasher and Living room TV did not work . The Mattresses in 2 of the bedrooms were quite comfortable. but the bedding and pillow are very worn and need replacing. comforter in one of the bedrooms had large rip and the filling hanging out. The batteries in the bedroom remote were corroded, the hallway light fixture did not work. The door going out to balcony was missing blinds.
This part was in no way the fault of the owner, but Vista Cay property and security. On the Friday night from about 11 PM till about 2AM there was a massive party on property. My daughter sat on the balcony watching for quite some time and estimated 200 young people in the parking lot ! They were loud were gathered around cars in the lot . A few were driving their vehicles recklessly around the parking lot . Many people were chatting about this the next day and were quite disgusted that vista cay security let this go on so long. no police were called ?? Before leaving I did address some of the broken items again , hoping the next people wouldn't have to deal.
Bonnie U.
Se alojó 8 noches en febrero de 2023
Respuesta de VrboOwner el 24 de ago de 2023
Thank you for your review and for staying with us. We appreciate your feedback as it helps us improve our services. We apologize for any inconvenience you experienced during your stay. We apologize for the state of cleanliness of the property. We take this aspect very seriously and we will ensure that a deep clean is performed to prevent such issues from occurring in the future.
We apologize for any maintenance issues you encountered during your stay, and we appreciate you bringing them to our attention. We take all maintenance requests seriously and strive to address them in a timely manner. We will investigate why maintenance did not return to fix the door handle and we will ensure that all issues with the property are addressed.
Regarding the party on property, we are sorry that it caused a disturbance during your stay. We do not condone such behavior and we will be addressing this matter with Vista Cay property and security, as it is part of the community rules.
Once again, thank you for your review and we hope that you will consider staying with us again in the future.
Kind regards.
Verificado
2/10 Horrible
April G.
3 de may de 2022
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza
Bed bugs
We checked the rooms prior to bringing items to the room. We found bed bugs in closet bedroom. The host was very nice and worked fast to find us a new place. That place was very clean and nice. The grounds at vista cay are very nice.
April G.
Se alojó 3 noches en abril de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear April,
We are extremely sorry for the issue you encountered.
We take cleanliness and safety very seriously and were as surprised as you to find out about the issue, as the house had just been deeply cleaned.
Please, note we regularly check for pest and conduct preventing fumigation often. We have taken your case on board to reinforce our processes and improve our service moving forward.
We are glad to know you found our assistance helpful and that you were able to enjoy the alternative property offered.
Please, accept our sincere apology.
Kind regards.
Verificado
10/10 Excelente
Joyce F.
14 de abr de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location
Nice place. Worked well for our family. Great communication.
Joyce F.
Se alojó 5 noches en abril de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Joyce,
We are very happy to hear you and your family enjoyed the time spent at the property. We look forward to welcoming you all back soon!
Best wishes.
Verificado
2/10 Horrible
Amanda R.
29 de mar de 2022
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio
Bed Bugs!!!!
The location was great, the Condo was Beautiful. We thought we had found a great place that we could return to one day..... that is, until our second night. My brother in law was asked in the night by bites. There was a bad case of bed bugs. The communication with property owner and manager was pretty much non-existent, even though we called all the numbers listed in the book.
Amanda R.
Se alojó 2 noches en marzo de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Hi Amanda,
We are very sorry about the issue you encountered and completely understand this should have never happened.
However, we must say that your reservation was for 2 nights only. This unfortunate incident was reported on the morning on your departure. We responded immediately and hired a professional pest control company for assistance.
By the time they arrived, you had checked out.
We would never leave an issue like this unattended and are sorry if it came across that way.
Regards,
Verificado
8/10 Bueno
Scott F.
12 de ene de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Disney getaway for the family.
it was great for what we needed. We spent most of the days in the theme parks, so we really just needed a place to sleep for a family of 8. Several lightbulbs need to be replaced since there were quite a few burnt out when we arrived.
Scott F.
Se alojó 3 noches en enero de 2022
Respuesta de VrboOwner el 24 de ago de 2023
Dear Scott,
Thank you for your review. We are happy to know your needs were met. However, we are sorry to hear about the burnt out lightbulbs. If we would have known, we would have been more than happy in replacing them for you. We hope to welcome you back in the near future for an improved experience!
Best wishes.
Verificado
10/10 Excelente
Nino F.
5 de ene de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
VRBO Citrus Bowl 2022
Property was as advertised. Convenient to stadium and parks. Property owner was very responsive to emails. Really enjoyed the trip.
Nino F.
Se alojó 5 noches en diciembre de 2021
Respuesta de VrboOwner el 24 de ago de 2023
Dear Nino,
Thank you! We are glad everything was to you liking and you found our communication to be good. It was a pleasure hosting you!
Best wishes.
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Propietario/a: Angel Host & Tropical Villas
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