BEDROOMS 1ST FLOOR: Bedroom 1: 1 King Bed (2nd Master suite / Private Bathroom) Bedroom 2: 1 King bed (Bathroom next door)
Game Room Garage: Foosball and Pool Table
BEDROOMS 2nd FLOOR: Bedroom 3: 1 King Bed (Master suite / Private Bathroom) Bedroom 4: 1 Queen Bed (Black and White) Bedroom 5: 1 Queen Bed (Green and Gray) Bedroom 6: 1 Queen Bed (Harry Potter Room) Bedroom 7: 2 Twin Beds (Mickey Room) Bedroom 8: Bunk Bed 1 Full + 2 Twins (Toy Story Room) There are 3 Shared Bathrooms on the 2nd Floor
Pet Friendly Homes Charges and Damage Protection conditions: Please let us know if you are bringing a Pet, How many Pets? Pounds? and Breed? Pet Weight max 35 lbs. / Maximum 2 if it's small pets
-Pet Charge "Additional": $155 US dollars + tax (per pet) -Pet Damage Protection: $250 US dollars Refundable
Pet Damage Protection is for damages and it's refundable if the house is on the same condition it was received when we do our Check Out Inspection. Any damages caused by the Guest's pet(S) to the property during the staying it's Guest's responsibility. Any repair will be charged or discounted from Guests Damage Protection or credit card on file. Charges are processed or requested after booking.
POOL HEATER INFORMATION: Our pool heater is $30 US dollars + tax per day and this must be requested at the time of booking or at least 3 days prior to your check in. The pool heater needs to stay on for the length of your reservation or for a minimum of 5 days in a row. Please note: the spa only warms up if the pool heater is on (if applicable). The hours of operation are from 7:00 am to 7:00 pm and the temperature is set between 82° to 88° F (times and temperature may vary according to the time of the year). The pool heater works through HEAT EXCHANGE and might not function when weather is near freezing temperatures. We recommend pool heating from September to May. Please inform us if you would like to add the service during your stay. For Airbnb guests, we will need to send a payment request once your booking is confirmed.
BBQ Grill: $50 US dollars Plus Tax (13.5%) is to use the BBQ Grill. Guests are responsible for exchanging propane at a nearby store. It covers the final cleaning and equipment wear and tear. (Some houses have a BBQ Grill with a tank available for rental, but we are not responsible for the gas (propane) inside of the tank, sometimes you find the tank with gas left by the previous renter, other times guests have to take the tank for an exchange at a nearby store).
LONG STAY EXTRA CLEANING: Please keep in mind that any reservations longer than 21 days are subject to extra cleaning services. Cleaning prices vary according to the size of the house. We offer Regular Cleaning that includes Towels and Bed linens wash and it's the same price of the cleaning amount that you are paying for your house. And also we offer Mid staying Cleaning that doesn't wash towels and bed linens and the price is almost half of the regular cleaning prices. We can add the additional cleaning after booking is processed.
We are offering our guest a professional laundry service delivered to the house. Bed linen, bath towels, hand towels, bathroom rug, kitchen towel and pool towels available for all guests. Please note: The number of towels is according to the house capacity, there are no extra sets, guests can use the washer and dryer machine inside of the house. We do not provide washcloths.
DETAILS: • Central AC • Covered Lanai • Gated Community • TVs in all bedrooms • Fresh Towels/Linens • Granite Countertops • Clubhouse Amenities • Fully Equipped Kitchen • Child Safety Pool Fence • Private Screened-in Pool • Washer/Dryer (In House) • Stainless Steel Appliances • Family Room with Flat Screen TV • Hair Dryers, Iron & Ironing Board • Cable TV & Free Wi-Fi • Baby Pack n' Play (Crib) & Baby High Chair (Free upon request) • Outdoor Patio Furniture w/ Lounge Chairs
BELLAVIDA RESORT AMENITIES: • Gym • Lounge • Kids Play Area • Volleyball Courts • Resort-Style Pool • Gated with 24h Attendant
COURTESY OF SUPPLIES: • 1 Dish Sponge • 1 Paper Towel • 1 Dish Soap • 2 Extra Trash Bags • 1 Mini Shampoo & Conditioner per bathroom • 1 Small Bar of Soap per Bath • 2 Toilet Paper Rolls per Bath • 1 Dishwashing Capsule in the Kitchen **We do not provide washcloths**
GARBAGE: Trash is collected daily in the community. Please place your trash (BAGGED) at the Bench Bin located in front of the house front door there is no Recycling. For excess garbage please take to the nearest dumpster in the community. Trash will not be picking up from the house if it is not in a bin and in trash bags.
ENTRY INTO HOME/KEY/CODE: You will receive home arrival instructions 03 days prior to your stay to your email address on file.
You go straight to the house with an electronic door code that we will provide with your arrival instructions. There is no key to pick up. Door functions with a code keypad.
***For your safety, this home is equipped with outdoor security cameras outside by the front and also outside by the back of the house.
Now that you already to book our home, kindly inform us after book if you want to add services like Pool Heating and/or BBQ Grill Rental. After the reservation is done, you will you receive an email request electronically signature for our rental agreement, please look at junk mail to find it. (Airbnb guest doesn't receive this email).
PACKAGES (ONLINE PURCHASES): • You may send packages to the home during your stay. They will be left on the doorstep, however we are not responsible for lost or theft of packages. • If the online seller uses USPS, it will not get delivered as the Post Office does not recognize vacation homes as regular addresses and the package will be returned back to the sender. UPS, DHL and FEDEX will leave it at the doorstep.
PARKING: No trailers, RVs, golf cars are allowed to park in the community or the driveway of the homes.
HOUSEKEEPING: There is no daily housekeeping service provided in the rental rate. Mid-stay cleaning services during your stay can be requested for an additional price.
FOOD: As per Florida law, we are not allowed to leave open food in the refrigerators or kitchen closets, hence, all food items will be removed after the guest checks out and no supply of items such as condiments, coffee, cooking oil will be provided prior to check in.
Enjoy your stay!
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Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor y cierre de seguridad.
Información sobre la zona
Kissimmee
Esta casa de vacaciones se encuentra en Kissimmee. Campo de golf Reunion Resort Golf Course y Club de golf Mystic Dunes son excelentes opciones para los que buscan unas vacaciones activas, pero si lo tuyo son las compras, no te pierdas Complejo de entretenimiento Old Town y Centro comercial Disney Springs™. ¿Viajas con niños? Entonces una buena opción será llevarlos a Walt Disney World® Resort, ¡estarán encantados! Puedes aprovechar también para ver algún partido o evento en ESPN Wide World of Sports Complex. Te encantará explorar la zona y vivir aventuras en el agua con tu opción favorita (¿qué tal natación?). También puedes animarte a probar actividades como las visitas a bodegas.
beach near Lake Berkley - A 1 min en coche - 0.7 km
Parque regional Shingle Creek - A 1 min en coche - 1.0 km
Centro turístico Give Kids the World Village - A 1 min en coche - 1.4 km
Mercadillo 192 Flea Market - A 2 min en coche - 1.7 km
Cena con espectáculo Medieval Times - A 3 min en coche - 1.4 km
Cómo moverse por la zona
Estación de tren Kissimmee: 11 min en coche
Estación de Poinciana: 7 min en coche
Kissimmee, FL (ISM-Kissimmee Gateway): a 12 min en coche
Restaurantes
Wawa - A 3 min en coche
Steak 'n Shake - A 3 min en coche
Chick-fil-A - A 18 min a pie
Medieval Times Dinner & Tournament - A 20 min a pie
Pollo Tropical - A 4 min en coche
Preguntas frecuentes
¿En 508- Nice Family Pool Home near Disney, Game Room - Bellavida Resort hay piscina?
Sí, este alojamiento cuenta con una piscina. Encontrarás piscinas climatizadas o de otros tipos.
¿En 508- Nice Family Pool Home near Disney, Game Room - Bellavida Resort se aceptan mascotas?
Sí, las mascotas pueden hospedarse en este alojamiento.
¿Cuál es el precio del aparcamiento en 508- Nice Family Pool Home near Disney, Game Room - Bellavida Resort?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en 508- Nice Family Pool Home near Disney, Game Room - Bellavida Resort?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en 508- Nice Family Pool Home near Disney, Game Room - Bellavida Resort?
La salida se realiza a las 10:00.
¿Dónde se encuentra 508- Nice Family Pool Home near Disney, Game Room - Bellavida Resort?
Esta casa de vacaciones de Kissimmee para familias se encuentra a quince minutos a pie de Centro turístico Give Kids the World Village y Parque regional Shingle Creek. Mercadillo 192 Flea Market y Cena con espectáculo Medieval Times también están a menos de 3 kilómetros.
Comentarios
9,4
Excepcional
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
19 comentarios de un total de 26 con una puntuación de 10 - Excelente
10 - Excelente
19
6 comentarios de un total de 26 con una puntuación de 8 - Bueno
8 - Bueno
6
0 comentarios de un total de 26 con una puntuación de 6 - Normal
6 - Normal
0
0 comentarios de un total de 26 con una puntuación de 4 - Mediocre
4 - Mediocre
0
1 comentarios de un total de 26 con una puntuación de 2 - Horrible
2 - Horrible
1
9,8/10
Limpieza
9,2/10
Llegada
9,0/10
Comunicación
9,6/10
Ubicación
9,6/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Alex K.
11 de mar de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful home! Plenty of room and the amenities were amazing
Alex K.
Se alojó 4 noches en marzo de 2026
Respuesta de VrboOwner el 12 de mar de 2026
Hi Alex, Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us and hope to host you again in the future. Magic vacation Homes!
Verificado
8/10 Bueno
Bruce D.
4 de abr de 2026
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Well layed out house which works well for a large family. Great pool and backyard and the kitchen functions very well with two refrigerators and two dishwashers.
Bruce D.
Se alojó 13 noches en marzo de 2026
Verificado
10/10 Excelente
Antoine S.
29 de nov de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The location is ideal. The house is excellent and well kept.
Antoine S.
Se alojó 7 noches en noviembre de 2025
Respuesta de VrboOwner el 6 de ene de 2026
Hi Antonie,
Thank you for your feedback. We’re happy to hear it and look forward to welcoming you back soon at one of our properties.
Magic Vacation Homes
Verificado
10/10 Excelente
Marvin T.
22 de oct de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice place
Marvin T.
Se alojó 3 noches en septiembre de 2025
Respuesta de VrboOwner el 5 de dic de 2025
Hi Nnedinma,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Magic Vacation Homes
Verificado
10/10 Excelente
Jenny J.
28 de oct de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Very nice home. Had a lovely time.
Jenny J.
Se alojó 4 noches en octubre de 2025
Respuesta de VrboOwner el 5 de dic de 2025
Hi Jenny,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Verificado
10/10 Excelente
Chassey G.
26 de nov de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
It was great
Chassey G.
Se alojó 4 noches en noviembre de 2025
Respuesta de VrboOwner el 6 de ene de 2026
Hi Chassey,
Thank you for your feedback. We’re happy to hear it and look forward to welcoming you back soon at one of our properties.
Magic vacation Homes
Verificado
10/10 Excelente
Dan O.
10 de nov de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Pool was great once we controlled the heat
Dan O.
Se alojó 3 noches en noviembre de 2025
Respuesta de VrboOwner el 5 de dic de 2025
Hi Dan,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience.
Verificado
10/10 Excelente
Robert P.
1 de sept de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful house!!
Robert P.
Se alojó 3 noches en agosto de 2025
Verificado
10/10 Excelente
Angela D.
21 de jun de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Place
Very Clean nice place to stay for a family vacation.Private know issues at all better than a hotel.
Angela D.
Se alojó 7 noches en junio de 2025
Respuesta de VrboOwner el 6 de jul de 2025
Thank you again for choosing our home and for your feedback, we appreciate it.
Verificado
10/10 Excelente
Tara W.
23 de ago de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
My stay was everything I imagined, the upkeep on this house was OMG. My family loved it, this was the perfect house and I’m glad I picked it carefully.
Tara W.
Se alojó 5 noches en agosto de 2025
Verificado
10/10 Excelente
Pamela W.
6 de jul de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing time
Great location great place for a larger group
Pamela W.
Se alojó 5 noches en julio de 2024
Respuesta de VrboOwner el 9 de jul de 2024
Thank you for your feedback! We hope to see you again in the future!
Verificado
8/10 Bueno
Tenischa J.
5 de ago de 2025
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Beautiful property. Everyone had a wonderful time. The kids enjoyed their rooms and the pool.I was a little disappointed with the cleanliness of the house but we went in and cleaned and have a great week.
Tenischa J.
Se alojó 4 noches en julio de 2025
Respuesta de VrboOwner el 19 de ago de 2025
Hi Tenischa,
Thank you so much for your review — it was a pleasure hosting you!
We’re sorry to hear that you experienced some issues with cleanliness. Since we didn’t receive any feedback from you about this during your stay, we assumed everything was in order, and we truly apologize if that wasn’t the case.
For future stays, we kindly ask that you let us know right away if anything isn’t up to standard. That way, we have the opportunity to address the issue promptly and ensure your experience is as pleasant as possible! MVH team
Verificado
10/10 Excelente
Alice G.
25 de ago de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family vacation
The stay was absolutely amazing!! I love all the space and the house was beautiful. We definitely loved having our own personal pool. Will most definitely be booking again in the near future
Alice G.
Se alojó 4 noches en agosto de 2024
Respuesta de VrboOwner el 27 de ago de 2024
Thank you so much for your feedback! We're really glad you enjoyed your stay and we hope to see you again in the future!
Verificado
10/10 Excelente
Shannon S.
19 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Exactly as advertised!
We loved our time here and would definitely stay again. Plenty of room for us all to spread out, very clean, and well-appointed. We loved the pool and the proximity to the places we wanted to go (like Disney!) 10/10 recommend!
Shannon S.
Se alojó 4 noches en marzo de 2024
Respuesta de VrboOwner el 19 de mar de 2024
Thank you so much for your feedback! We're really glad you enjoyed your stay and we hope to see you again in the future!
Verificado
10/10 Excelente
John C.
14 de nov de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fabulous
Great stay. No problems at all, great communication from the start. Very well equipped accommodation. I think it’s much bigger that the photos show, wouldn’t hesitate to book again
John C.
Se alojó 19 noches en octubre de 2024
Respuesta de VrboOwner el 14 de nov de 2024
Thank you so much for your feedback! We're glad you enjoyed your stay and we hope to see you again in the future!
Verificado
10/10 Excelente
Jennifer O.
26 de oct de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
EVERYTHING WAS GREAT
EVERYTHING WAS GREAT
Jennifer O.
Se alojó 3 noches en octubre de 2022
Respuesta de VrboOwner el 27 de oct de 2022
Thanks!!
Verificado
10/10 Excelente
paul l.
7 de oct de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The night before leaving we all agreed this was definitely a 4.9 star stay for us. The children all agreed the recreation room needed some attention. Pool sticks no tips or chalk no air. The adults all agreed kitchen needs some better pots and pans. The coating was coming off and no hot pads. We look forward to our next visit.
paul l.
Se alojó 5 noches en septiembre de 2025
Respuesta de VrboOwner el 5 de dic de 2025
Hi Paul,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Magic Vacation Homes
Verificado
8/10 Bueno
Elizabeth M.
25 de nov de 2022
Aspectos positivos: Limpieza, comunicación y precisión del anuncio
Aspectos negativos: Llegada
Large Family Location
Very nice house for my family of 15. Had trouble with the check in door code in the beginning and neighborhood wasn’t the best, but the house was very clean and spacious.
Elizabeth M.
Se alojó 5 noches en noviembre de 2022
Respuesta de VrboOwner el 1 de dic de 2022
Thank you Elizabeth,
Sometimes there are things that goes out of our hands but I am glad that we helped you and you enjoyed the rest of your stay. Thank you for your feedback and please come back soon.
Verificado
10/10 Excelente
Quaneshia H.
26 de jul de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Experience
The property was clean and perfect for my youth basketball team and coaches. They had an amazing time in the pool and loved the themed bedrooms. Also loved the amenities in the neighborhood. Definitely a 10 out of 10 for the great experience.
Quaneshia H.
Se alojó 4 noches en julio de 2022
Respuesta de VrboOwner el 26 de jul de 2022
Thank you so much for your feedback, we appreciate it.
Verificado
10/10 Excelente
shat a.
21 de oct de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Shay
Very nice
shat a.
Se alojó 3 noches en octubre de 2024
Respuesta de VrboOwner el 23 de oct de 2024
Thank you for your feedback! We hope to see you again in the future!
Verificado
10/10 Excelente
Dianna S.
6 de sept de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
This location has it all!!!
What a perfect place to have our family get away! Centrally located to everything you want to do in the Orlando area. This property is stunning! Fun themed rooms, beautifully decorated, an amazing kitchen with not 1 but 2 refrigerators and dishwashers and to top it off, a large private pool that we spent HOURS enjoying! Much appreciation to the owners for opening up their home to us. We will definitely be back. Highly recommend!
Dianna S.
Se alojó 5 noches en agosto de 2022
Respuesta de VrboOwner el 6 de sept de 2022
Dianna, thank you so much again for your staying and also to provide us a great feedback.
Please comeback soon.
Magic Vacation Homes Team
Verificado
8/10 Bueno
Latasha F.
30 de jun de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family Vacation
The house was decent pool could've been cleaned. Raccoons kept getting in the trash. But overall it was a great vacation.
Latasha F.
Se alojó 5 noches en junio de 2024
Respuesta de VrboOwner el 1 de jul de 2024
Thank you for your feedback! Please note that the pool is cleaned once a week and we have contacted HOA about the raccoon situation a few times already but they are all over Florida, that's one of the reasons why we stress to our guests that all trash must be bagged in 13 gallon bags. We're glad you enjoyed your stay and we hope to see you again in the future!
Verificado
10/10 Excelente
Teresa M.
15 de may de 2024
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Llegada y comunicación
Birthday Getaway
The property was better than the pictures that was online it was beautiful I only have 2 issues #1 for your next guess please give them the door code before they arrive because the number that I called that was on the door didn't help at all if it wasn't for one of my family members I would still be outside trying to get inside and #2 please get a better broom you have a million dollar home with a $2 dollar broom other than that my stay was great
Teresa M.
Se alojó 3 noches en mayo de 2024
Respuesta de VrboOwner el 15 de may de 2024
Thank you for your feedback! Regarding the first issue you mentioned- we sent the door code and check in instructions 3 days before your arrival via email. It's important that the guest verifies that information before checking in. We also tried to contact you via email to get the names of your guests to add them to the gate and couldn't get a response from you. Regarding the second issue, we'll definitely buy a new broom for the house. We appreciate your valuable input and hope to see you again in the future!
Verificado
8/10 Bueno
Jerome A.
23 de sept de 2024
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
50/50
The property was nice the photos don’t do no justice it’s better in person. Magic Vacation needs a phone number bc communication is slow due to you have to email. But another thing was the raccoon problem there pretty bold and push threw the fence in the back around the pool which was not good the kids were scared to go swimming due to the raccoon problem. This is also where the communication comes in bc could get I. Contact with the host about this problem
Jerome A.
Se alojó 3 noches en septiembre de 2024
Respuesta de VrboOwner el 8 de nov de 2024
Thank you for your feedback! You did communicate with us regarding the raccoon situation and we scheduled to fix the pool screen (that was brand new) that got ripped because of the raccoon. Some things go beyond our control but we apologize for the inconvenience. We do have a phone number, however we only answer it during work hours on weekdays.
Verificado
2/10 Horrible
shonda c.
29 de sept de 2024
Aspectos positivos: Limpieza
Aspectos negativos: Llegada, comunicación, ubicación y precisión del anuncio
Ladies Weekend
We're do I start. With the storm approaching I emailed to see if we could check in early. With a delay on communication I was told to email the day of to see if the property will be ready. So I did and I never got a email saying yes or no. I sent an email to see if someone can come check on the air because they downstairs was warm no one contacted me. I had to send a nasty text in order to get a response. The rule no parking on the street is awful. Having to park at the club house and finding a way back to the house is ridiculous. Just like you have ALL these upfront rules you should always tell your renters that you have a problem with racoons😡 our refrigerator was shooting out ice that made the floor in front of it wet. I had to put a towel in front of it.I WILL NEVER STAY WITH THIS PROPERTY EVER AGAIN.
shonda c.
Se alojó 3 noches en septiembre de 2024
Respuesta de VrboOwner el 16 de oct de 2024
Thank you for your feedback. We would like to make things clear regarding some of the points you mentioned. You sent us a message asking about the possibility of an early check in on the morning of your arrival (as per our request) and we asked what time you would like to check in, which you didn't reply. You were the one who didn't answer our last message and we have proof of that if you would like to see it. Regarding the AC, you did send an email mentioning that it was warm inside the house at 12:50 am and we sent another message the next morning (when our office was open) saying that we would inform our maintenance team of that, we also asked for a photo of the thermostat and again you didn't reply to our message. The "nasty message" that you sent was 3 and a half hours after we had already replied to your message. Your text message said the same thing again and we answered 3 minutes later that our handyman was finishing another job and then he would be on his way to your house. He arrived less than an hour later and we quickly informed you that the AC was working perfectly, it had nothing wrong with it. We instructed you to leave doors and windows closed so the unit could properly work. We also have proof of every single communication exchanged and not answered. We understand your frustration regarding the "no parking on the street" rule, however all guests need to strictly follow the rules that the community provides (not us). Since we mentioned the community, it's also important to state that Florida has a raccoon "problem"- again, not us. We're not allowed to do anything with the raccoon especially since it's against the law. We have informed the community several times about it but our hands are tied. Lastly, we were never informed (via email, VRBO chat or text message) about the ice maker. We wish you had informed us so we could have sent our handyman back to the house. It's important that you're able to better communicate with your hosts in the future because we did everything we possibly could to make your stay more comfortable and to address all the issues you made us aware of.
Acerca de su propietario/a
Propietario/a: MAGIC VACATION HOMES
Professional property manager, dedicated to offer quality homes and excellent customer services to our guests. We have great reviews on all of our homes and provide a 24 hrs assistance during your stay.
Por qué escogió este alojamiento
This home is very well maintained , the homeowner is always looking to improve in order to make a great experience for the guests.
Qué hace que este alojamiento sea especial
Lovely 8 bedroom, 5 bathroom home with a Private pool, Free Wi-Fi, Free Parking, Pet Friendly. Located in the gated resort community of Bella Vida. Located in Kissimmee,FL just a few minutes from Disney parks and attractions.
Idiomas:
Inglés, Español, Portugués
Propietario/a Premium
Ofrece un servicio excelente a los huéspedes de manera constante.