Mount Vernon Getaway - 4 Mi to the Bronx Zoo!

From the owner: "Thank you for the warm feedback. I do appreciate the time you have taken to leave feedback so that I have a glimpse into the services rendered and how those services were received by my guests. I haven’t seen a negative comment from you, which would have indicated an area of weakness, so I will conclude that all was well with your stay. Best of luck for the future!"

From the Owner: "Thanks, Daniella! I appreciate your commentary and felt proud to learn that the apartment was a real gem. You took extreme care to return it in its original state. Cheers!"

Thank you Rachel! I appreciated having you as my guest for 10 days. You kept the apartment in good condition . You were a model for success!

From the owner: Thanks for letting me know that everything was fine at this location.

From the owner: "Hi Dennis: Thank you for the glowing compliment about your stay here. I’m so pleased to know that you were comfortable. It was a delightful experience to have hosted you and your companion. You were model guests. You were so quiet, and you left the apartment extremely clean. You obviously paid much attention to details so that every requirement was achieved. Thank you and best wishes for the future!"

From the owner: "Thank you for sharing feedback about your recent stay. It’s great to know that the apartment met your expectations by offering a clean and cozy space with pleasant surprises. You also mentioned that the location was ideal for visiting the highly acclaimed Bronx Zoo and the nearby Botanical Gardens. We hope you enjoyed the breathtaking views that these landmarks offer to visitors. Regarding the stairs, we apologize if they were a bit of a challenge for you. The stairs are depicted in the listing, and we hope you understand they are a permanent feature of the structure of the entire building that cannot be altered."

From the Owner: "Thank you for your feedback, Rayna. I'm glad to hear that overall you enjoyed your stay and that communication improved after the initial day. I’d like to clarify that while the second A/C unit was not yet installed when you arrived due to unseasonably mild weather earlier in the month, a tower fan was available to help with airflow. Once the weather shifted, your visit happened to coincide with the start of the heat wave. I appreciate your husband’s assistance in getting the additional unit set up; thanks to that, the space cooled down by the next morning and became much more comfortable. I also want to acknowledge the power issue. When both A/C units and a hair dryer were in use simultaneously, the power temporarily shut off due to overload. I came home right away from a dental appointment to resolve it for you as quickly as possible. I do my best to respond quickly to ensure guest comfort, and I appreciate your understanding in this rare situation. Thanks again for staying, and I wish you and your family all the best!"

Thank you for taking the time to provide feedback in each category. These are very helpful as we continue to prepare for future guests and improve their experience. We truly appreciate your input!