The Raven's Nest - Prince Edward County - STA 2020-0013

So glad you enjoyed your stay. We have made sure to highlight the rock beach which is common in the PEC area. You were amazing guests and grateful to have hosted you.

It was our pleasure to host you and we are beyond happy that you enjoyed your stay. We would love to welcome you back anytime.

We are so glad you had a good time. You are a wonderful guest and it was our pleasure hosting you.

Thanks so much for the review. It was such a pleasure to host you and we are thrilled you had such a good time.

We are very sorry you felt the place was musty. We literally check it before every check in. We have had dozens of renters and even after the cottage being closed for the winter never has anyone remotely said that. Air can definitely get a bit stale in any house. With the rain prior to your arrival the windows were all closed. We keep the fans on all the time especially in the summer since there is no AC. It’s not to hide any musty smell despite your claim. You’re right that rooms aren’t huge. As a 800sf cottage the space is limited but we show photos and state that in the listing. Lastly you never allowed us to rectify anything - although we disagree fully about any musty smell. We told VRBO you only reached out to us about any issue the day after check in. Not that you stayed one night. As for cleaning fee we have our cleaners booked in advance and to last minute ask to take away their source of income we didn’t feel is appropriate. We truly are sorry you were disappointed but we have dozens of renters on multiple platforms that give our place a glowing review.

Nous sommes désolés d'apprendre votre expérience négative. Vous n'avez pas du tout pris contact avec nous pendant votre séjour pour nous signaler des problèmes, nous sommes donc choqués car nous visons à offrir une expérience de qualité à la campagne. 1) La configuration du loft est très claire dans notre annonce, donc je ne sais pas comment vous avez pu passer à côté de cela. 2) Les souris vivent à la campagne, désolé, et nous avons des stations de contrôle et des unités à ultrasons pour souris, mais vous les avez débranchées et laissé de la nourriture à l'extérieur. 3) nous fournissons un rouleau de papier toilette pour chaque jour de séjour et sommes heureux d'en fournir davantage si nécessaire. Nous vous avons contacté plusieurs fois pendant votre séjour pour voir si nous pouvions vous aider, mais vous n'avez pas répondu, nous ne pouvons donc pas améliorer votre expérience si vous nous ignorez. We are sorry to hear about your negative experience. You did not reach out at all during your stay with issues so we are shocked as we aim to provide a quality country experience. 1) The loft setup is very clear in our listing so not sure how you missed that. 2) Mice do live in the country, sorry, and we have stations to control and mouse ultrasonic units but you unplugged them and left food out. 3) we supply one roll of toilet paper for each day of stay and are happy to provide more if needed. We reached out multiple times during your stay to see if we can help but you did not rep

Thanks so much. It was a pleasure to host you.