4/10 Malo
Jennifer S.
21 de mayo de 2024
Le gustó: Limpieza, check-in, comunicación y ubicación
No le gustó: Veracidad del anuncio
The Site Photo and Amenities Listing are Misleading
We were sorely disappointed in the place as it looked nothing like the photo that showed clear views out of the living room/dining room window. Beware! As of May 3 - 8 the entire front of the building was covered in scaffolding, netting, and the dust. Our "balcony" (one of the amenities we specific searched for: "Outdoor Space") was inaccessible because of construction on the facade of the building. When we looked out our living room windows (the only room with the view shown on the site) we saw a dusty, dirty construction site. When I messaged the property manager of Stay Unique, they said they had mentioned that in the ad: "Some construction is going on that may affect your stay and the apartment was discounted...". I don't think that statement captures what we viewed upon arrival. Further, the cost of the apartment was in line with our other searches and there was not statement when we viewed it that said we were getting a discount due to the construction. When I said the photos on the site were misleading they replied they were "Old photos." and were not open to providing a new place or discounting our stay. I see that they still have the same photos up on their site. Given their response to our concerns and how they are knowingly misleading in their ad, I would not recommend booking with them. Location is fantastic: Eixample is a great neighborhood with wonderful nearby restaurants/cafes and close to a subway station. If VRBO wants to see pictures, I can provide.
Jennifer S.
Se hospedó 5 noches en mayo de 2024