The apartment was spacious, and the kitchen and bathroom were well equipped. The location was excellent, and the managing agency responded promptly to our messages.Here are a couple of experiences that may be helpful to future guests:Online check-in and personal data: Before arrival, we were required to complete an online check-in form, including uploading passport images and a selfie of each traveller. Despite several communications with the managing agency, we were informed that the selfies would be deleted after 10 days. Nevertheless, we felt uncomfortable especially that of our minor daughter. However, we had to submit them as this was a mandatory part of the check-in procedure.Contract: Another mandatory requirement was to sign a contract, which was provided in Italian. We requested an English version, but we did not receive one before we signed the contract.Air conditioning: There were two air-conditioning units, they blew air, but it was not sufficiently cold, and the room remained hot, stuffy, and humid. When we raised the issue, the agency responded that it was a hot season in Venice, and no further measures were taken. Overall, our stay could have been significantly improved if our needs and concerns had been more adequately addressed and supported.