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Ivy Retreat | Heated Saltwater Pool & Hot Tub

Galería de fotos de Ivy Retreat | Heated Saltwater Pool & Hot Tub

Alberca
Interior
Restaurantes
Áreas de la propiedad
Alberca

Opiniones

9.8 de 10,
Excepcional
5 habitaciones6+ baños18 personas

Servicios principales

  • Tina de hidromasaje
  • Estacionamiento disponible
  • Alberca
  • Aire acondicionado
  • Secadora
  • Asador

Explora la zona

Map
Charlottesville, VA
  • University of Virginia
    ‪11 min en auto‬
  • Hospital de la Universidad de Virginia
    ‪14 min en auto‬
  • Downtown Mall
    ‪15 min en auto‬
  • Charlottesville, VA (CHO-Charlottesville-Albemarle)
    ‪29 min en auto‬

Habitaciones y camas

5 habitaciones (para 18 personas)

Habitación 1

1 cama individual y 1 cama King

Habitación 2

1 cama Queen

Habitación 3

1 cama Queen

Habitación 4

1 cama Queen

Habitación 5

2 camas individuales y 1 cama Queen

Habitación 6

1 cama individual y 1 cama Queen

Habitación 7

1 cama individual

6 baños, 1 medio baño

Baño 1

Baño 2

Baño 3

Baño 4

Baño 5

Baño 6

Baño 7

Ambientes

Deck o patio
Cocina
Oficina
Con balcón
Jardín
Área de comedor

Información de la propiedad

Ivy Retreat | Heated Saltwater Pool & Hot Tub

Welcome to your ultimate getaway: Ivy Springs Retreat. Situated on a stunning 15 acre property, the expansive grounds feature multiple exterior entertaining spots, a private lake, heated saltwater pool and hot tub. The interior boasts 5 bedrooms, 6.5 baths, a 22-person dining room, a newly completed game room, an elevator for easy second floor access, and plenty of spaces to entertain, both indoor and outdoors.

We are here if you need us! There is an on-site caretaker in the lower level apartment. You will never have your stay disrupted - she does not use any of the grounds or amenities while guests are there, and you may see her come and go but they are ultimately there to make sure every guest has an amazing experience and provide daily maintenance to the expansive property. She will only perform pool or hot tub daily maintenance if necessary or requested during your stay. She is uniquely qualified to help if there is an issue but otherwise will keep to their quarters which are very separate below the home. The entrance is also separated and sunken underneath the side of the house, giving guests at pool and hot tub complete privacy.

We have routine maintenance done to the pool by a professional company weekly.

15 Secluded acres. Neighbors own 20, 300 and 100 acres, but the property is just 1.9 miles off of the interstate.

The entire property except the basement apartment and the 3 car detached garage (storage area for grounds-keeping).

Thanks for stopping by!
Please note the following:
1) The heated saltwater pool is open seasonally from mid-April-October. The pool is closed November, December, January, February, March and often into the first 2 weeks of April, depending on the weather.
2) The pool may be cooler in April and October as the heater isn't designed to keep up in significantly cooler temperatures.
3) There is a two-night minimum. Saturday check-ins and Saturday check-outs are not always available, please inquire if you would like to arrive or leave on a Saturday.

Exterior Features:
Plenty of parking for your whole group! There is a large paved area with a basketball net that sits adjacent to a large covered exterior patio that is accessible from the interior living room, featuring a dining table, lounge furniture, outdoor games, and a propane grill, tanks provided. On the lake side of the home there is a hot tub, heated saltwater pool* (open annually from mid-April to end of October), lake with a small beach area (complete with stand up paddle board and a few kayaks), and a fire pit with adirondack chairs. Travelling with your family? With 15 acres, there's plenty of room for kids to run and explore!


The layout:
FIRST FLOOR:

Summer 2024- we completed interior and exterior upgrades. We transformed the garage into a game room and added a mini split unit so this area can be comfortably heated and cooled. Since the garage door is still functional, this is the ultimate indoor/outdoor hang spot! A ping pong table that easily converts to a beer pong/flip cup table ;) and air hockey, plus an additional fridge and sitting area makes it a great bonus living space. It's the perfect spot for kids after they are done at the the pool or adults to enjoy their own games!


Enter through the front door and find the sunken atrium sunroom on your right. With wood floors, stunning views of the lake and windows on two sides, we think this is the ultimate day-to-night space. Morning sunrise yoga or meditation with the doors closed or a late-night dance party; no matter the vibes of your group this is your bonus space- make it into whatever works!

To the left is a 22-person dining area that just received a makeover with new wallpaper and fixtures. Perfect for a group dinner but also equipped with an unassuming 50" Smart TV mounted on the wall. Enjoy sports, your favorite Bravolebrities or whatever your crew desires. This is the ultimate game night spot! And we provide all of the Adult games (and kid ones) because we think nothing is better than a game night with a big group of friends/family.

There is a half bath conveniently located off of this area leading to the kitchen.

The chef's kitchen comes fully stocked for cooking all standard meals for a large group, with double ovens, 2 dishwashers and all cookware and dishware provided. There is a second full size fridge with freezer in the newly renovated game garage, just off the kitchen. The bar stools on the island are great for the cook or bartender who wants to entertain. Ready to relax? We have some lovely personal chefs who we can recommend. Sit back and enjoy the meal being made and served while you hang with your guests.

Off of the kitchen you'll find a small sunroom with seating and a separate nook with a Twin daybed. There's a laundry area that passes through with double doors to the Primary King bedroom.

There is another full bath off of the living room.

Bedroom 1: Primary King has its own private entrance to the pool area , a double vanity full bath, gas fireplace and 50" Smart TV. This room has an optional twin cot that can also be set up, sleeping up to 3.

The living area has a new sectional sofa, a 55" Smart TV, game closets, and a pool table.

There is an additional Queen room on the first floor that has a private bathroom. Perfect for those with mobility issues who cannot reach the second floor.

There is a fully operational elevator in the entryway to easily get between the first and second floors. No need to haul luggage up a flight of stairs- simply send it up with you on the elevator!

SECOND FLOOR:
Up the spiral staircase or elevator you'll find our additional guest rooms and baths.

A pass-through area has a Twin daybed that we provide bedding for.

Queen guestroom with ensuite full bath

Queen guestroom with full bath adjacent in hallway.

Queen guestroom with ensuite full bath and private observation deck brick balcony that wraps around the side and front of the house

1 Queen and 2 Twins (in one room) with ensuite full bath

We are happy to discuss your stay; don't hesitate to reach out with any questions!

***PLEASE NOTE: NO PETS ALLOWED***

Private lake, not shared by neighbors.

Micro and very small weddings only. Perfect for rehearsal dinners, family reunions or other gatherings. Please inquire as there are additional fees associated.

Family-friendly. The heated saltwater pool overlooking the lake is the center of your family or event needs.

The outdoor heated saltwater pool is open mid April through the end of October, possibly earlier or later depending on weather. The pool temperature is set at 80 degrees F. The pool may be cooler in April and October depending on the season.

Owners quarters/Property Manager maintains separate basement apartment. Pool, hot-tub, outdoor spaces etc are private spaces of guests and will not be shared by owner or property manager

*Please bring your own pool towels and pool toys. We do have some but they are not guaranteed*

In the country but still close enough for a $15 to $25 Uber!

Administrador de la propiedad

Becky Seager
Anfitrión Premium

Idiomas

Inglés

Agrega fechas para ver los precios

Servicios

Alberca
Tina de hidromasaje
Cocina
Lavadora
Secadora
Wifi gratis

Propiedades similares

Reglas de la propiedad

Hora de inicio del check-in: 16:00
Edad mínima para rentar: 21
Hora límite del check-out: 11:00
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Niños

Se permiten niños: edad mínima de 0 a 17 años
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Eventos

Se permiten eventos: reuniones familiares
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Mascotas

No se aceptan mascotas
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Fumar

No se permite fumar

Información importante

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Se permiten fiestas y eventos, como reuniones familiares. Número máximo de asistentes: 18
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad

Información de la zona

Charlottesville

Esta casa de vacaciones se encuentra en el campo y a orillas del agua, en Charlottesville. La belleza natural del área puede apreciarse en Parque Nacional de Shenandoah y Biscuit Run State Park, mientras que Galería Ruby Canody y Teatro Heritage Repertory son lugares culturales destacados. También vale la pena conocer Charlottesville Ice Park y Virginia Discovery Museum.
Sección del mapa
Charlottesville, VA

Qué hay cerca

  • University of Virginia - A 11 min en auto - 14.4 km
  • John Paul Jones Arena - A 14 min en auto - 17.5 km
  • Hospital de la Universidad de Virginia - A 14 min en auto - 16.8 km
  • Downtown Mall - A 15 min en auto - 19.9 km
  • Monticello - A 18 min en auto - 22.7 km

Medios de transporte

  • Estación de tren de Charlottesville - 19 min en auto
  • Charlottesville, VA (CHO-Charlottesville-Albemarle) - 24 min en auto

Restaurantes

  • ‪The Batesville Market - ‬A 12 min en auto
  • ‪King Family Vineyards - ‬A 16 min en auto
  • ‪Starr Hill Brewery - ‬A 17 min en auto
  • ‪Dr Ho's Humble Pie - ‬A 17 min en auto
  • ‪Wisdom Oak Winery - ‬A 24 min en auto

Preguntas frecuentes

¿Hay alberca en Ivy Retreat | Heated Saltwater Pool & Hot Tub?

Sí, la propiedad cuenta con alberca. Podrás disfrutar de albercas climatizadas.

¿Ivy Retreat | Heated Saltwater Pool & Hot Tub acepta mascotas?

No, la propiedad no acepta mascotas.

¿A qué hora es el check-in en Ivy Retreat | Heated Saltwater Pool & Hot Tub?

Hora de inicio de check-in: 16:00.

¿A qué hora es el check-out en Ivy Retreat | Heated Saltwater Pool & Hot Tub?

El check-out es a las 11:00.

¿Dónde se encuentra Ivy Retreat | Heated Saltwater Pool & Hot Tub?

Esta casa de vacaciones a orillas del agua queda a 3.1 km (1.9 mi) de Destilería Ragged Branch, y a menos de 15 km (9 mi) de University of Virginia y Fábrica de cerveza Starr Hill. Fábrica de sidra y cosecha de manzanas de Virginia, Ablemarle CiderWorks y Albemarle CiderWorks también se encuentran a 15 km (9 mi).

Opiniones

9.8

Excepcional

Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 87 de 97 opiniones
Puntuación de 8, es decir, Bueno. Basada en 7 de 97 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 1 de 97 opiniones
Puntuación de 4, es decir, Malo. Basada en 1 de 97 opiniones
Puntuación de 2, es decir, Terrible. Basada en 1 de 97 opiniones

9.4/10

Limpieza

10/10

Check-in

10/10

Comunicación

10/10

Ubicación

9.8/10

Veracidad del anuncio

Opiniones

10/10 Excelente

kathleen s.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

New Years Famliy Wine Trip

The house and property are spectacular. We have stayed in many homes, in many locations and this one did not disappoint! The house was clean, well appointed and accurately described. The property is beautiful…even in the winter. We were concerned about having the house manager living on site, but as described, it was absolutely not a problem.
Se hospedó 3 noches en diciembre de 2024

10/10 Excelente

Rachel K.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great large group rental convenient to Charlottesville

We had a group of 11 stay there for a winery touring weekend and loved the house. Very easy to communicate with owner. Large beautiful private property with heated pool, hot tub, fire pit, gaming tables and pond. Great location close to Charlottesville. Plenty of space and areas for sitting, relaxing, sleeping and getting ready. Very well equipped kitchen. Some minor bug issues (ants, stink bugs and lady bug/beetles) and a few updates needed to some areas but overall a great find. Would definitely stay here again.
Se hospedó 2 noches en noviembre de 2024

10/10 Excelente

Loucinda M.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Se hospedó 3 noches en octubre de 2024

10/10 Excelente

Morgan F.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Well appointed Charlottesville property

Very enjoyable short stay with family friends at this well appointed property. All the appliances and amenities your large group could need. Pool, basketball court and lake were big hits with our teens.
Se hospedó 4 noches en junio de 2024

10/10 Excelente

Rebekah H.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Wonderful Family Vacation

We loved our stay at Ivy Springs! The house is spacious, beautiful, and unique. The property is gorgeous and tucked away, yet still very accessible to Charlottesville. The house, kitchen, and bathrooms were well stocked with supplies and the beds were very comfortable. There is a lot to enjoy at the house from the pool, hot tub, outdoor space, pool table, air hockey, ping pong, basketball, kayaks, and lots of games and lounging spaces. The property manager was very kind and responsive to all of the feedback I gave her and was quick to accommodate our needs. Our only minor complaint was that there were a few areas of the house that didn’t feel as clean as we’d like it, including some stains on linens and older/stained bathroom fixtures. This did not detract from our stay at all and even though the house shows its age and has some quirks, we absolutely loved staying here. We would highly recommend Ivy Springs to anyone for a family getaway! All the kids ages 7 and up loved it there and our family agreed we would happily plan another trip to the property again!
Se hospedó 4 noches en junio de 2024

10/10 Excelente

Carolyn T.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

10/10 stay!

We had a wonderful time staying here for my bachelorette party. The house was gorgeous, and was even better than the pictures! It was in a beautiful location close to downtown but far enough to really have your own space. We had a large group and everyone was comfortable—a huge bonus was the big dining room table for everyone to enjoy a meal together. The property manager and hosts were extremely flexible and accommodating and when I had a question about check out, they answered in a matter of minutes. Could not recommend more!
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Adam D.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great Stay

Was the perfect place to stay and enjoy the pool/bbq with friends. The fire pit by the pond was great for a hangout spot after dark. Great property would recommend.
Se hospedó 3 noches en julio de 2023

8/10 Buena

jackie h.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Beautiful setting

The grounds of this house are amazingly beautiful - well manicured and lots of room to play. Deer walked by on a daily basis and the pond was great for fishing. And it was very quiet! While the house has a somewhat quirkly set-up, the beds were all comfortable and the items we needed were all there. There were just a few minor items that needed updating and fixed, but nothing that prevented us from having a nice time. The host was very quick to respond when we needed a few minor items. The only thing that bothered our group were the amount of bees that were in and beside the pool area. When we first arrived, they feasted on the hydrangea bushes poolside, but as the week went on, they decided we tasted better and a few of us got bit. If you are allergic to bees (thankfully none of us were!), then you might want to reconsider your stay (or go at a time when the bees aren't so busy.)
Se hospedó 7 noches en junio de 2023

8/10 Buena

Molly W.

Le gustó: Limpieza, check-in, comunicación y ubicación

Great spot for large group

This property was the perfect spot for what we needed. My children and grandchildren, and I stayed there for two nights while we were in Charlottesville for my father’s funeral. The only drawback was that the pool is not heated and it was the first week of May, which, according to the description it should have been. Everything else about the beautiful property was great.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Robert H.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Amazing

Great House for a big group of people!
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Patrick C.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great House

I recently stayed at this property and I have nothing but great things to say about my experience. From the moment I booked the property to the moment I checked out, everything was seamless and easy. The outdoor area was also fantastic, with a beautiful pool and plenty of space to relax and soak up the sun. The location of the property was perfect - it was close to all the attractions I wanted to visit, but also secluded enough to provide a peaceful and relaxing escape. . The property manager was extremely helpful and responsive throughout my stay, answering any questions I had and making sure everything was taken care of. I really appreciated the level of customer service I received. Overall, my stay at this VRBO property was absolutely fantastic.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Margarita P.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Another great family gathering

This is our second time renting this property for a family gathering. We enjoy staying at it so much. It is a great home and we all love it. We will be back again.
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Jeff H., Midlothian

Le gustó: Check-in, comunicación, ubicación
No le gustó: Veracidad del anuncio

Great Family Weekend

The property is beautiful and the house is older than depicted. Still nice and we had a great time, but some TLC is needed to bring the house up to standards based on the price. (i.e. rickety spiral stair case, clogged sinks, oven replaced and covered with plastic) Also, there is a live in caretaker that we did not hear about until after booking.
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Lyssa S., Alexandria, VA

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great for a large group

We enjoyed our stay - the hot tub and outdoor area are the stars of this property. Well-equipped and tons of space. Close to wineries and downtown Charlottsville. Highly recommend.
Se hospedó 2 noches en diciembre de 2022

8/10 Buena

Barbara F.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Thanksgiving at Ivy Springs Retreat

The grounds of Ivy Springs are exceptional and the house is very nice for a large group. We enjoyed the spacious dining room for our entire family to celebrate Thanksgiving. The kitchen is large and stocked with pots, pans and cooking utensils. There was plenty of room for everyone to enjoy themselves. While there is an elevator available, this property is not advertised as handicap accessible and an individual in a wheelchair would have a hard time utilizing the elevator or the downstairs bedrooms as door frames are a bit narrow. It would be beneficial to check measurements prior to booking.
Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Emma J.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Wonderful

A great place to vacation with friends!
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Judy K., Elkins wv

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Celebrating birthday

Staff were open and flexible in allowing us to drop off food and hang outside before the designated arrival time. The house was beautiful, spotless and well appointed. The beds were extremely comfortable and the outside grounds were gorgeous.
Se hospedó 2 noches en septiembre de 2022

8/10 Buena

Celia D.

Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio
No le gustó: Limpieza

Great house for a big group!

Easy to host a big group and plenty to do on the property. ~15 minutes to downtown Charlottesville.
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Karl G.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great property for large group

We were in Charlottesville for our son’s wedding. Our entire family was able to stay together at this property which was wonderful. We also were able to provide a place for members of the wedding party to come and get ready for the wedding as a group in the privacy of this beautiful home. It made for a great meeting place. We thoroughly enjoyed the pool and hot tub and the grounds were very well kept. The inside of the home does need some updating and we had a few issues over the weekend but the property manager was extremely responsive and did her best to take care of the issues. It seems the owners plan to continue to invest in the property to make the necessary upgrades. The interior layout of the home is a bit funky but it didn’t impact our stay at all. The kitchen was well supplied and it was nice to find basics there which many VRBO rentals seem to forget to include.
Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Rebecca P.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Three generation fun!

This was the perfect place for bringing together our family of twelve (five children, ages 2 1/2-7 and six adults) for 4 days of fun. The outdoors is idyllic with many options for all types of activities., from swimming in the pool, to trying to catch tadpoles and frogs in the pond, to playing in the sand and enjoying yard games on the lawn. The house has lots of space for everyone to spread out and is well equipped to handle crowds. We would definitely consider a return visit!
Se hospedó 4 noches en agosto de 2022

10/10 Excelente

Ashley M.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Stunning property

We had an absolutely perfect stay to host our intimate wedding. The property is stunning. Owner and property manager were wonderful to communicate leading up to and during our stay. All guests talked about the property and wanting there own stay with their families. Thank you!!
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Dena L.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Beautiful property

Spacious home beautifully landscaped. Lots of outdoor activities. Never had to leave the property.
Se hospedó 4 noches en agosto de 2022

2/10 Terrible

Julia H.

Le gustó: Check-in, comunicación, ubicación
No le gustó: Limpieza y veracidad del anuncio

Deceiving Photos

We were floored by the actual condition of the place - it was dirty (black mold in bathrooms), filthy coffee pot, dead frogs in the pool upon arrival, had no A/C for a night in the middle of July, kayaks and paddleboat filled with weeks' worth of water and completely unusable, cat from basement apartment wandered up. I could go on, but suffice it to say, the 5 star reviews are based on the grounds and views, pics are selective and completely outdated, and owners, who claim to be customer service oriented, are really concerned about maximizing their profit on this one. Read the other reviews closely and you'll see the trends and excuses (it's hard water that stains the shower curtains, unsafe stairs are 'designed to flex', and owners are shocked at anything less than 5 star reviews). Save your money and stay somewhere clean with people who actually care about their guests' experience.
Se hospedó 5 noches en julio de 2022

10/10 Excelente

Ken N., Orlando

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Wedding Weekend

We had our daughter's wedding rehearsal dinner at the house. The house/property was absolutely perfect for this. There is so much room that everyone felt very comfortable. I would highly recommend this place, especially for family gatherings.
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Amanda G.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Amazing stay!

We stayed here for my bachelorette party with 16 girls. The grounds and home were absolutely beautiful. The huge kitchen and pool/outdoor area were highlights for us. The owners were very responsive and helpful anytime we needed anything and had great recommendations for things to do in the area. We wish we could have stayed longer and hope to be back again soon!
Se hospedó 2 noches en julio de 2022

Acerca del anfitrión

Anfitrión: Becky Seager

Foto de perfil del anfitrión

Por qué eligió esta propiedad

Every guest that has booked for two days states that they wish they booked longer. We have tried to renovate the inside for the correct "flow". More space than you'll need for a big family, but a design that lends itself to breaking off into smaller conversations in the many "nooks". It starts with how each of the three main rooms flow from the kitchen. Rain or shine, young or old, you will not need to leave the property for entertainment. However, Charlottesville offers so many outdoor options, you have to try at least a few of them!

Qué distingue a esta propiedad

3 Acre Private Lake - the outdoors are amazing
Heated Salt Water Pool and hot tub
22 person dining room with 2 dishwashers

Idiomas:

inglés

Anfitrión Premium

Se distingue por ofrecer una buena experiencia a sus huéspedes