Genteel Home Soho - Three Bedroom Apartment, Sleeps 4

Dear Fernando, Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, the modern features of the property, and the convenient location near the attractions. It would be a pleasure to welcome you back on your next visit. Quality Department

Dear Marianne, We sincerely thank you for sharing your experience. We are pleased to hear that your stay was a good one and we are grateful for your feedback as it helps us to continue to improve. We deeply regret the inconvenience you experienced during your stay. We offer our sincere apologies for not meeting the check-in schedule, but due to a heavy workload resulting from the high number of bookings that day, we were unable to have it ready on time. We would like to assure you that this situation is unusual and we are working hard to ensure that it does not happen again. We also apologise for any inconvenience you experienced at check-out. We understand that leaving your bags in the hallway may have been a temporary solution, but this action is prohibited for the welfare of our guests and the safety of your belongings. We regret any misunderstanding with the check-out reminder you were given and apologise if it was abrupt. The check-out time is 11:00 a.m., and we understand that you exceeded the time allowed. However, this is due to the heavy load of bookings, as we need to prepare the flat in time for the arrival of the next guests to ensure the quality of our service. We appreciate your feedback and are glad to hear that, despite these inconveniences, your stay was generally good. We would be delighted to have the opportunity to host you again and provide you with an even better experience. Quality Department