8/10 Buena
Mike K., Ohio
27 sep. 2022
Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio
No le gustó: Limpieza
Dirty
I'm sorry to say, but the property is dirty and in need of maintenance. The drains ran extremely slow in every bathroom. The sheets on the beds were absolutely disgusting, had to call the local onsite manager to have them swapped out. Blood and fecal stains. (I have photos) You have to email proof that there's a problem and they lost my email with the photos. Took 6 hours and 3 phone calls before we secured new sheets to sleep on. All the dishes were rewashed when we arrived due to food deposits and we found what looked like mold on the tile floor beneath the furniture.
The Solara resort is spectacular, but the operating hours are 8am to 8pm. This really isn't advertised anywhere and we were chastised for being in the fitness room too early (7:30am) and the pool area too late (8:30pm). I understand that liability is important, but after 30 years of Orlando visits, this was the first place that ever limited hours so severely. People work out early and I've never seen pool closings before 10-11pm.
All in all, it is a nice, quiet, relaxing resort, and the property was nice, but we'll probably go elsewhere for our next visit.
Mike K.
Se hospedó 6 noches en septiembre de 2022
