6/10 Aceptable
ssmith_63
11 mar. 2025
Le gustó: Limpieza y ubicación
No le gustó: Check-in
Clean but customer consideration and check in was lacking
We came to Maui to celebrate a family event and would only be in town for a day and a half. We contacted the Management company to request an early check in due to the fact that our flight arrived in Maui at 1 pm and our event was scheduled for 5:00 pm the same day. We were hoping to get into the apartment earlier than 4 pm so that we could shower and get freshened up before the event. We contacted the property manager twice. Management made no effort to accommodate our request. When we arrived at the unit, we became aware that the unit did not have an elevator. Being older ladies, this made it difficult to carry our luggage up the stairs to the unit. Not having an elevator in the building was not listed in the description. Had we known there was not an elevator, we never would have rented this unit. When we entered the unit at 4pm on the dot, the temperature in the unit was around 100 degrees. There was no air turned on to the unit prior to our arrival. (It was clear that no one had been in the apartment prior to our arrival and that an early check in would have been possible) It took nearly a half a day for the apartment to get to a half way comfortable temperature. The bedroom never really made it to a comfortable temperature and never would have without the fan blowing directly on you when you were trying to sleep. We would not use this condo again.
ssmith_63
Se hospedó 2 noches en febrero de 2025
