El invierno en Hilton Head Island aún trae sol brillante y brisas saladas

Thank you for your kind words about our villa furnishings and how well it accommodated your family. The photos of the villa are provided simply to showcase our accommodations and are not meant in any way to deceive anyone of its size. The square footage of the villa is the first detail about the villa on the website. Also, the website clearly states that shuttle runs operate on a weather permitting basis. There was a cold front in the southeast during your visit which was unfortunate, and the resort delayed opening the outdoor pools and shuttle service. (Both the deck around Pool 1 and the Sun Deck were open during your stay.) We have no control over the opening and closing of any outdoor amenities at the resort due to cold weather conditions, and we certainly cannot guarantee favorable weather at any time. As a matter of fact, the shuttle service and outdoor pools were open on March 18th which is within the time frame of “mid-March”, so nothing was misrepresented to you regarding these amenities. Yes, there are numerous opportunities year-round on Hilton Head Island, and the central location of the resort is a bonus for our guests. Your negative remarks regarding the resort as being “a little run down and dated” are accepted as your opinion. We are active members of our HOA at the resort, and we are very proud and take a lot of pride at how the board members embrace and manage ongoing projects, updates, maintenance, repairs, replacement, etc. In our communication, we forwarded to you several websites that provided detailed information and photographs of the resort. We always encourage guests to read and review all information provided on the website, e-mail communications, and text messages.