Hiking, Mountains, Golf, Pools, Lake Waterslide Resort Mountain Home

Thank you for the great review!

Thank you, Stephanie. We appreciate the positive feedback!

Thank you Kim! We appreciate your comments and are glad you had a nice visit.

Allison, I informed you of the newly discovered mice. See the cut and paste of my email communication below: Hi Allison, I hope you got through the gate and to the house. The cleaner notified me that she found evidence of a mouse in the house. Considering the house is in the woods, it happens. I'm letting you know because we placed some mouse traps yesterday. Please let me know if you have any problems. I apologize! Hopefully, our unwelcome visitor already left. I would have gladly canceled your stay and refunded your money if you had requested it. The house is in the woods where lots of mice live. Immediately after you left we scheduled a company to come out and do an exclusion to completely exclude all potential entry points to the house. Mice can find their way into a home looking for food and water if there is a penetration anywhere. I did ask the cleaner about the lack of sheets and she claimed that she put the sheets on the bed herself (she has a helper), but even though she claimed she had put the sheets on the bed, my husband made a trip to Walmart at 10:00 at night, purchased new sheets, and drove three hours round trip to provide you with fresh new sheets. I gave you an unrequested refund and I tried to contact you a couple of times to before asking my husband to drive up, and this was your response: I’m so sorry I didn’t see all your messages yesterday. We were having a blast down at the Beach Club and I didn’t check email to see you had messaged me. Thank you for sending your husband with sheets and for the refund! That was a long drive and very sweet of him! We are having so much fun! Having the guest house to put the girls at night and the boys upstairs is perfect for our needs. We gather in the living room at night to play games, which is what we were doing when your husband arrived. We are making great memories! I"m not sure what else we could have done to remedy your issue. Mice finding their way into the house in the woods searching for food and shelter does not mean the house was not cleaned before you arrived, and I informed you, but there was no time between the cleaners finishing and your arrival to do the exclusion. Again, I would have been happy to refund your stay had you asked. We could not have done more than we did except to cancel your stay, but it did not seem appropriate to not give you the option. I really don't know what else we could have done to rectify the problem without canceling your stay.

Thank you very much, Doug and Donna! We are glad you enjoyed your stay.

Sherry, yes, unknown to us, the lake with the inflatables was drained due to a leak in the dam. Unfortunately, I was in CA during this time and did not know until after your stay. The place was very busy during the summer. Someone before you did mess up the playstation, and again we only discovered it after your complaint and your stay. The outdoor pool was never advertised as our personal pool. There are no private pools in the entire resort. Normally, we do supply several roles of toilet paper for each bathroom and one role of paper towels, but maybe not enough for a week stay for a lot of use. I am sorry your boys were disappointed in the lake inflatables. I would have mentioned it to you if I knew of the problem. Big Canoe is a great place to get away and enjoy nature , play golf or tennis and to relax while using the amenities. There is a charge for use of the amenities on a per use basis. I can understand why the young boys were bored. Without the inflatables and rockslide I agree, its not an action-packed vacation with something different to do every day for young children. I regret your boys did not have as much fun as they might have had in a more active location. I hope you find a more suitable locale for them the next trip.

Thank you for the great review. We appreciate it and hope you come again.

Thank you for the positive review. We are glad you had a nice stay.

Thank you! We are happy you had a nice stay.

Thank you Vanessa! We really appreciate the comments!

Thank you for your stay and my apologies about the gate. I must not have hit “save” on the app. I will be more careful to double check next time!

Thank you Neda! We are glad you had a good time. Yes, those boat rentals do get booked!

Thank you Lisa. We are glad you enjoyed your stay. Yes, the home was built in the mid 80’s. There is only so much we can do with the 80’s design. 😀

Thank you Sue! We are glad you enjoyed your stay and hope to see you again!

Thank you Andy!

Thank you Lisa for the positive review. Please let us know if there is anything we can improve to get 5 stars next time :)