Lakeside, cozy cabin with game room. Recently renovated and pet-friendly!

Hi Bianca! I’m sorry you had these negative experiences. I just purchased new sheets to replace the bedding! And we will take a look at the lock, because it has always worked for us! Thank you for letting us know about the lock!

Upon her requested early check-in, Jan immediately started sending back-to-back messages about the ‘lack of a fireplace.’ She wanted a wood burning fireplace instead of a plug-in electric fireplace. We apologized for the misunderstanding. She let us know that the batteries in the fireplace remote were dead, and we apologized profusely and offered to reimburse her if she purchased new ones. We let her know that I am 9 months pregnant, and we are relying heavily on our cleaning team, and since it had been unseasonably warm the remote batteries had just been overlooked. In return, she rudely yelled that we had ruined her Christmas. We then offered a discount on her stay, to which she then yelled we were defrauding her. We asked her if she would like to leave the premises with a full refund, and she declined but continued to send messages. She then complained to Vrbo, who confirmed that an electric plug-in fireplace is in fact a fireplace. Vrbo also asked her if she would like to leave our house and she declined, again. After not getting her way, she demanded to speak to the Vrbo Customer Support Manager. The CSM called me back multiple hours later, clearly having been dealing with Jan during that entire time. Vrbo asked that we close this ordeal by offering the discount we had originally offered. We happily obliged, and yet, after receiving the refunded discount, she continued to send messages. Overall, horrible guest who repeatedly brought me to tears, and in fact ruined my Christmas. I would absolutely not rent to Jan again, or encourage any other hosts to host her.