Outpost: Pitchfork 446 - Close to Snow King Mtn!

Hi Rusty Thank you for taking the time to share your feedback. We sincerely apologize that aspects of your stay fell short of expectations. Regarding parking, the guest guide provided at check-in outlines the parking arrangements for Pitchfork, where three parking lots are available for homes in the complex on a first-come, first-served basis. We apologize if this information was overlooked or if finding parking was inconvenient. Had we known you were having difficulty, we would have been happy to help you locate an available space, as a member of our team is always available to assist during your stay. We’re also sorry that the home’s layout and photos did not provide a clear enough picture of the space before booking. We have since added additional details to the listing to help future guests better understand the home’s layout and bedroom and bathroom locations before arrival. Most importantly, we sincerely apologize that you were not informed of the issue with the main refrigerator. This oversight should not have happened, particularly given the importance of properly storing medications and perishable groceries. We understand how concerning this must have been, and we have reviewed this internally to help ensure guests are notified promptly if similar issues arise in the future. We appreciate your feedback, as it helps us improve both our communication and the overall guest experience. We hope you were still able to enjoy your time in Jackson. Best The Outpost Crew

Hi Michelle, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize that your experience fell short of expectations. We’re very sorry for the ongoing refrigerator leak and the food that was lost as a result. Our maintenance team visited during your stay to adjust the unit, and we understand how frustrating it was when the issue continued. Our team has since continued troubleshooting the refrigerator, and a replacement part has been ordered. We’re also sorry for the miscommunication around your late checkout, as this is not the departure experience we want for our guests. Your feedback has been shared with our teams so that we have better communication moving forward. Cleanliness is a top priority for us, and we sincerely apologize that certain aspects of the home did not meet our usual high standards. Since your departure, a deep clean of the home was performed. We also appreciate your feedback regarding the furnishings, window coverings, and overall condition of the home. We understand these factors play an important role in guest comfort, and we’ll keep your comments in mind as we evaluate future updates and improvements to the property. We’re truly sorry that your stay did not reflect the comfortable, enjoyable experience we want for our guests. Your feedback helps us identify where we can do better, and we’ll continue working to improve both the home and the overall guest experience. All the best, The Outpost Crew

Hi Heather, Thank you for the positive review! We're thrilled you enjoyed this home and had a great stay with us. It was a pleasure hosting you, and we look forward to welcoming you back soon! Cheers, The Outpost Team

Hi Jacqueline, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the home’s layout and amenities. We strive to provide an accurate representation of each property through our listing photos and description. We will review our listing and guest communication to determine where we can provide greater clarity for future guests. Parking details, including the availability of three first-come, first-served parking lots, are provided prior to arrival, but we apologize if this information could have been made clearer. We understand that the warm temperatures impacted your comfort. As noted in the listing, this home does not have air conditioning; however, fans are provided throughout the home, and we’re sorry to hear that one was not functioning properly. We’re also sorry to hear about the issues you experienced with the television, window, blinds, and fan. We regret that these concerns were not reported during your visit, as we would have welcomed the opportunity to help improve your experience. Thank you as well for your feedback regarding the couch and overall condition of the home. We will keep your comments in mind as we continue looking for thoughtful improvements. We appreciate you sharing your experience and hope you were still able to enjoy your time in Jackson despite these concerns. The Outpost Team

We are so thrilled to hear all of this, Terry! This is exactly the experience we strive to provide to all of our guests, so we always love to hear when it is appreciated. You were a pleasure to host, and we hope to welcome you back to Jackson Hole someday! Cheers, The Outpost Crew