Casa Palmera - Beach Access, Pool & Hot Tub

So happy to host your family :)

Hi Vitaly, First of all, thank you for the compliments on our home. We purchased the home a year ago and just completely renovated the home top to bottom and completed it in November 2020 and we are very excited about it. I would like to address the items you mentioned in your review that you mention were less than satisfactory. As far as running out of items in the home, we stock the home with starter items, as is very common in other home and condo rentals. Our cleaners manage dozens of homes and they have said that we stock more items than any of their other clients. We leave a box of dishwasher pods under the sink and the cleaners make sure to check it in between stays. I am sorry if you didn’t see this as it had dozens of pods for you to use during your stay. We also supply full toilet paper starter rolls in each of the bathrooms, a stack of garbage bags at the bottom of each garbage can, shampoo and conditioner in each bathroom, body soap in each bathroom, plenty of laundry detergent for your stay, 4 starter k cups, 1 fresh sponge and a full bottle of dawn dish soap. Due to COVID, for our guests safety, we have removed pool play items from the home; however, we do have nice new Trek furniture at the pool with a large table to dine at, lounge chairs with tables and we recently installed rope lighting to enjoy in the evenings. Guests can purchase inexpensive beach balls, noodles etc. at the Walmart around the corner to enjoy at the pool, if they wish to do so. As far as the propane goes, as soon as you notified us we apologized that the previous guest left it empty and we asked you how you wanted us to send you the money for reimbursement and we sent it to you via Venmo as requested. It is an honor system and guests are usually very good about refilling the propane. In fact, this is the first time we have had any issues with it. We sincerely apologized and reimbursed you for the cost. The top deck of our home has a beautiful view of the ocean and it's only a 45 second walk to beach access. We do have a full kitchen with cooking supplies, plates, etc. We take pride in our home and always make it a priority for our guests to feel like they are at their "home away from home".