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2/10 Terrible
Crystal L.
20 may. 2024
Worst Vacation ever
Started before we ever checked in. Check in time was to be at 4 however unit wasn’t ready until well after 5 however definitely wasn’t even clean. There wasn’t even sheets on two of the beds. Walked in and there was a sticky note on the refrigerator that it was broke. We had over 1k in groceries sitting in coolers. One of the toilets upstairs didn’t work. Called maintenance and was told they would try and get a refrigerator delivered the next day. Toilet was never repaired our entire visit. The outlets and lights went out in two of the bedrooms and bathrooms upstairs making those bathrooms unusable because of lack of lighting. Washed a load of wet ski clothes only to find out the dryer also didn’t work. Maintenance came and was unable to fix the dryer, toilet and lights. Also the heat didn’t work in the downstairs which was also never fixed. The two beds that were missing the sheets were never brought. We had 10 people trying to use two bathrooms. The home is completely outdated and disgusting however the lack of communication or attempt to make any of this right is unacceptable. I would not recommend this place or any other place rented by Vacasa. Been calling for four days and have yet to receive a call back from anyone!
