Honua Kai Ground Floor # Luana 1B - 3 bed / 3 bath villa - front side location

Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations, especially as we strive to provide a consistently high-quality experience, reflected in our many 5-star reviews. We do want future guests to know that we have an on-island contact available to promptly address any issues during a stay. Unfortunately, we were not notified of these concerns at the time, and most could have been quickly resolved had we been contacted. Since this stay, we’ve taken steps to address several of the items mentioned. The property did experience an unexpected flood during heavy rains shortly before your arrival, and we are currently working with the association to complete carpet replacement as quickly as possible. The screen door is also in the process of being repaired, though this is a known challenge across many units in the area due to part availability. Regarding access, the main entry code was active and successfully used for check-in. Garage access is available upon request, and we’re always happy to provide that information when needed. We take cleanliness and maintenance very seriously and are reviewing your comments carefully with our team to ensure everything is up to our usual standards. We truly wish we had the opportunity to address these concerns during your stay. To future guests: please feel free to reach out at any time during your visit—our goal is to make sure you have a seamless and enjoyable experience, and we are always here to help.

For anyone reading this review. The living area AC has been fixed as well as the toilets that did not work during her stay. Both were unexpected issues. I tried everything I could to resolve including immediately contacting repair companies and bringing in a portable AC unit. The bedroom AC units which were working, we added added fresh coolant, and boosted the power on them and set the living room to circulate to try to provide some additional comfort. Unfortunately, being on an island, repair parts were not immediately available and had to be ordered from the mainland. I attempted to make it right with Barbara and provided a partial refund to her at the end of the stay. This is the first time in 3+ years renting that these have failed. We have ordered replacement parts for the future now that we are aware they are not stocked on island.