Ocean view luxury condo only steps from the beach

This is a bit of a surprise. The guest checked in, requested a spare key for the unit and new batteries for the safe, which were both quickly provided. He had several friends over during his stay, had the front door open most of the day and played music on the radio the entire time. Music was at a reasonable volume, so no issues. The guest never asked for anything else and seemed like he was enjoying his stay. The guest mentioned that he owned a restaurant in the US and was watching his employees remotely while in the Dominican Republic. He checked out early in the morning on the last day of his stay and never made any complaints to me or the property managers. He also did not leave any comments on his review, so it is both a surprise and a mystery to me why he left a 2 out of 5 star rating for his stay. We have free onsite parking in a guarded lot, 24 hour security patrols, complimentary maid service once per week and an onsite management office which can provide any assistance a guest may need. The only thing I can think of is that it is possible that one of the several people he invited over was not declared to the management company and the security guards may not have allowed them on the property immediately. This is a saftey precaution that security will not grant access to individuals who are not on the guest list. Security is also familiar with local criminals and troublemakers and reserves the right to refuse property access to anyone who poses a safety threat.