2338 - Courtside Villa II: Spacious Loft Living

Thank you for the review. Glad the location was convenient and the condo was clean and comfortable. Happy our team was responsive and that the check-in to see how you were doing during your relative’s hospitalization was helpful. We appreciate the recommendation and hope your relative is doing better. We look forward to welcoming you back.

Thank you for the review. Glad everything was top notch. We appreciated having you and look forward to welcoming you back.

That's wonderful to hear! We're so delighted you found our villa so spacious and comfortably furnished. Making sure our guests feel right at home is exactly what we aim for, so your feedback truly means a lot to us. We'd love to welcome you back again on your next visit!

We're delighted to hear that you enjoyed your stay at Amelia Prime Condos. We appreciate your feedback regarding beach access. We'll explore options to improve this aspect of future stays. As a token of our appreciation for your stay, we always leave a complimentary bottle of wine and chocolates for our guests. We hope you enjoyed this small gesture. Thank you for choosing Amelia Prime Condos. We look forward to hosting you again in the future. Sincerely, Laily Schlegel

Dear Tom, Thank you for taking the time to share your experience. I'm delighted to hear that you enjoyed the condo and had a good time. Tom, we appreciate guests like you who notice all the beauties around them and show their appreciation. Please keep in mind that you and your lovely family are always welcome back here! All the best, Laily Schlegel, Amelia Prime

We're delighted to hear that you enjoyed your stay at Amelia Prime Condos. It's wonderful to know that you appreciated the decor, cleanliness, and overall experience. Thank you for choosing Amelia Prime Condos. We hope to have the opportunity to host you again in the future. Sincerely, Laily Schlegel

Thank you for the review. Glad our communication was prompt and clear. We appreciated having you and look forward to welcoming you back.

Dear Erik, We at Amelia Prime value people like you and we are glad you had a good time here! Thank you for treating our place like your own. All the best, Gazal and Laily

Dear Jackie, Thank you for taking the time to share your experience. Hosting you and your family was truly a pleasure, and I'm delighted to hear that you enjoyed the condo and had a good time. Jackie, we value guests like you who notice all the beauties around them and show their appreciation. Thank you for the opportunity of hosting you, I look forward to having you back here and be able to provide an even more relaxing stay for you next time. Please keep in mind that you and your lovely family are always welcome back here! Best regards, Laily

Debra, Thank you for being such a wonderful guest, you and your husband were the ideal guests! I am pleased to know that you enjoyed your stay. You are welcome to stay at our condo at any time. All the best, Laily Schlegel

We're so thrilled you enjoyed your stay at our condo! It's wonderful to hear that you found it spacious and comfortable, truly feeling like a home away from home. Laily will be delighted to know her attentiveness was appreciated. We'd love to welcome you back anytime you're in the area!

Thank you Dawna for giving us the opportunity to host you, and we are glad you and your family had a good time here on Amelia Island and at our condo. We are looking forward to finishing the last stage of our revovation in October which is renovating our kitchen and bathrooms. We look forward to having you back here soon. Regards, Laily and Gazal

Dear Susan, It was a pleasure hosting you. We appreciate your feedback on VRBO. Look forward to having you back. Gazal and Laily

We're thrilled to hear that you enjoyed your stay at Amelia Prime Condos. It's wonderful to know that you appreciated the cleanliness, spaciousness, and pet-friendly environment. We understand that a beach view would have been a nice addition. We'll take your feedback into consideration for future improvements. Thank you for choosing Amelia Prime Condos. We hope to have the opportunity to host you again in the future. Sincerely, Laily Schlegel

Dear Cassie, Thank you for taking the time to share your experience. Hosting you and your family was truly a pleasure.. Thank you for the opportunity of hosting you, I look forward to having you back here and be able to provide an even more relaxing stay for you next time. Please keep in mind that you and your lovely family are always welcome back here! Best regards, Laily Schlegel, Amelia Prime

We're delighted to hear that your family enjoyed their stay at Amelia Prime Condos and the location. It's fantastic to know that you took advantage of the resort's amenities and the proximity to other beach access points. Thank you for choosing Amelia Prime Condos. We hope to have the opportunity to host you again in the future. Sincerely, Laily Schlegel

We're delighted to hear that you enjoyed your stay at Amelia Prime Condos. It's wonderful to know that you appreciated the cleanliness, convenient location, and amenities. We're also pleased to hear that you enjoyed the complimentary bottle of wine and chocolates. Thank you for choosing Amelia Prime Condos. We hope to welcome you back soon! Sincerely, Laily Schlegel

We're thrilled to hear that you enjoyed your two-week stay at Amelia Prime Condos. It's wonderful to know that you appreciated the property and the helpfulness of our property manager. We hope to have the opportunity to host you again in the future. Sincerely, Laily Schlegel

Thank you Garth for taking time and share your experience! You have been a great guest and it was a pleasure hosting you. All the best, Laily & Gazal

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at the villa and loved the resort setting. We’re glad you found the condo clean and well-equipped. We apologize for the inconvenience with the TV power cord. We appreciate you understanding that it wasn’t a major issue. We’re also grateful that we could accommodate your extended stay due to the unfortunate weather conditions. We hope to have the pleasure of hosting you again in the future. All the Best, Laily

Dear Jodie, thank you for taking time and sharing your experience with us, and thank you for giving us the opportunity to host you in 2025 as well. Please be safe, happy and healthy. All the best, Laily

Thank you for your review. We're glad to hear that you enjoyed your stay at Amelia Prime Condos and found the accommodations clean and spacious. We understand your concerns about the location and the back area. While we're committed to providing a comfortable experience for all guests, including those with pets, we acknowledge that there may be limitations, especially in terms of proximity to the beach and the condition of certain outdoor areas. We appreciate your feedback regarding the golf cart rentals and shuttle service. We're pleased that these amenities were helpful for you. Regarding the back area, we apologize for any inconvenience caused by the wet conditions. We'll investigate this issue and explore options to improve the drainage or provide additional amenities in that area. Thank you for your understanding and for recommending our property. We hope to have the opportunity to host you again in the future. Sincerely, Laily Schlegel

Dear Mr. Steven, We understand your frustration regarding the sewer backup incident that occurred during your stay. While we acknowledge that this was an unpleasant experience, we believe it is important to clarify the facts and address the inaccuracies in your review. The sewer backup was caused by tree roots that had grown into the pipes outside the villa. This was an issue beyond our control and the responsibility of the condo association. Despite this, we took immediate action by contacting a professional plumbing service to address the problem. The issue was resolved promptly, and we paid the associated costs. We want to clarify that the sewage did not back up into the villa itself. The only inconvenience was the temporary inability to use the bathtub drains and toilets for a short period. We offered alternative facilities at our health club to ensure your comfort during this time. We also want to emphasize that we never blamed you for the issue or suggested that you should not use toilet paper. Such a suggestion would be entirely inappropriate and inaccurate. We understand that the sewer backup was a significant inconvenience, and we apologize for any discomfort it caused. While we understand your desire for a refund, we believe that our prompt response and the steps taken to resolve the issue demonstrate our commitment to providing excellent service. We offered additional compensation, including a free night's stay and dinner, to make up for any inconvenience caused. We regret that your experience was negative, but we believe that our response to the situation was prompt, effective, and fair. We hope that you will reconsider your negative review and recognize our efforts to resolve the issue. Sincerely, Laily Schlegel

Dear Donna, Thank you for taking the time to leave a review. I understand that you had some concerns during your stay at our condo, and I would like to address them. Regarding the pressure washing and painting work, I would like to clarify that this was a necessary maintenance project mandated by the Association Board for the entire condo complex and was beyond our control. We got notified of their schedule right before your check-in. We went out of our way to make up for about two days' inconvenience you had. We are sorry that we were not successful in making you happy. I apologize for any inconvenience this may have caused. As you know Donna, as soon as the issue of the door battery and GFCI were brought to our attention our team made every effort to resolve these issues promptly and effectively. Regarding the cleanliness of the unit, I would like to assure you that our team takes great care to maintain a high standard of cleanliness, however, on this occasion it was not perfectly reflected when you had checked in, and I apologize for that. As the property manager and owner of the condo, I called you personally before your arrival and during your stay to welcome you and left you my phone number to let you know that "I am a phone call away if I can be of any help" but you did not respond. I hope that despite these issues, you enjoyed your time here. Best regards, Laily