Check in process was painful. Once our room was ready, we waited about 2hrs for our bags, which meant someone had to wait in the room for the bag delivery. Would have been easier to take our bags ourselves. The listing also said "Ocean View Room" and it kind of was, if you stood in just the right place on the balcony and looked out the alley between the neighboring Villa La Estancia property. I think that was more the fault of the property, putting us in a room they selected and not VRBO or the owner. Reservations for restaurants on the property was painful... would recommend you make reservations before arriving because if you try once you arrive, you'll be a couple of days behind the process. We tried to eat at a couple of places and were either scolded like children or just turned away completely. Having the all-inclusive option and having to eat off property isn't ideal. They had also implemented several new policies at the start of the year, but their documents weren't updated to accurately reflect the changes. After figuring out all the weird rules and policies in the first 2 or 3 days, we were able to enjoy the property and had great service by the pool, especially Andres. Food and drinks were tasty and once we were able to be seated for dinners, service was good. We were able to make a reservation for Neptune at Villa del Arco and had a great dinner. Would recommend that if you can get a seating near sunset. All in all, we had a nice time, but struggled with some of the policies and inconsistencies early in our stay.