10/10 Excelente
Susan C.
26 feb. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
As Advertised, but ...
Gerry and Alex were exceptionally gracious and responsive, promptly addressing all questions/requests. Property as advertised and met expectations. However, I must highlight misleading aspects of the listing.Description states Coco Beach and El Coco Casino are a 4- and 6-minute walk respectively—this is entirely inaccurate. Alex was upfront about steep inclines and high temps making the walk challenging, but we expected it to be manageable. Being a fit and active family, we decided to assess upon arrival. Despite the listing’s claim of “mere minutes,” my son and DIL attempted the walk from Coco Beach, which took 24 min. We hired a ride every time afterward. Do not rely on stated walkability.Two Disappointments:1. Catamaran Excursion Cancellation
. We pre-booked all excursions through Alex. On day of scheduled Catamaran trip, 1:15 PM pickup never arrived. Unbeknownst to us, Alex canceled the reservation, assuming we were no longer interested after my younger son inquired about a ride to Playa Hermosa, which he ultimately declined. Unfortunately, this miscommunication led to the cancellation. We wish Alex had confirmed with us before cancelling. He apologized profusely.2. Diamante Price Issue
. Before arrival, we booked this trip through Alex, who assured paying cash 118/per avoids additional costs. At the park we learned price increased to 125/per, PLUS 13% tax. Instead of 708 for 6, we paid 847.50. Frustrating, yet I feel Alex/Gerry wear many hats and do their best!
Susan C.
Se hospedó 7 noches en febrero de 2025
