Vitamina Mar (Vista al Océano, con Suministros de Playa)

Thank you for your feedback. We take any pest-related concern very seriously and want future guests to understand the circumstances surrounding this stay. During certain times of year in Florida, termite swarms can occur outdoors as part of their natural mating cycle. Prior to your stay, I personally inspected the property before you checked in to ensure no termites had gotten in during the swarm. Unfortunately, during the swarm, some flying termites entered the property from outside, which was exacerbated because you had the outdoor lights on in the evening hours and left the front door open for extended periods of time. When notified, we immediately offered multiple solutions, including arranging pest control service, visiting the property to assist with cleanup, and allowing an early departure with a refund for any unused nights. You declined all these options and chose to remain in the home for the duration of their reservation. After check out, you lied and claimed that you had to leave the property early (even though we have video evidence that you stayed for the entirety of your reservation) and requested a full refund for your stay. We understand that encountering seasonal insects can be frustrating, and we sincerely regret the inconvenience. However, we are confident that this was an isolated incident related to a temporary outdoor swarm rather than an ongoing issue with the property. We remain committed to maintaining a clean, well-cared-for home and responding promptly whenever concerns arise.