6/10 Aceptable
Keith M.
21 ene. 2025
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
No le gustó: Check-in
Nice unit but many issues
The unit had incredible views and an excellent location. It was comfortable but had a third-world feel in the furnishings, decor, and maintenance. Lighting was too bright in the dining room or too dim in the living room and kitchen. And the kitchen faucet sprayed upward as well as down. Not enough towels, with some threadbare or creepy, and the master shower control was difficult.But there were other major issues. Our check-in person could not be reached, so we sat around the lobby with no access to the unit. There was no management number to call, so we could only message through Vrbo (whose customer service phone number was not working). We did eventually get a reply and someone else was sent to get us in the unit.Instructions were scarce or wrong. It said we needed a parking pass for the garage, but that turned out to be outdated. I was finally able to call the manager, who gave me correct instructions. We received two fobs, only one of which worked on the elevator. Getting the other one fixed required a runaround to the front desk and then a security office.There were no instructions on access to the pools, which became quite an ordeal. Super tight security is understandable, but we were hassled each time for not each having an ID and pass on every phone, and were told only two guests could get one (we were four). That said, the pools were absolutely incredible!We'll see if this gets published as written...
Keith M.
Se hospedó 4 noches en enero de 2025
