4/10 Mala
Byron C.
18 feb. 2025
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
Extremely disappointing and deceiving
This is the worst experience I've had in a vacation rental. The hosts were completely unresponsive, including when I needed assistance locating the property and entering the unit. The hot tub and sauna, both of which were primary selling features, did not work. The hot tub didn't even have water in it. When raising this with the host, I was ghosted after an initial response informing me that they were just notified of a "maintenance issue", so went the entire weekend without being able to use either.The pictures on the listing are extremely deceiving. It looks relatively modern and well cared for. In reality, it is old, dirty, in rough shape and has not been maintained properly. Mold exists throughout, including on the window sills and ceiling of the master ensuite. Closet doors are broken throughout, the oven is missing a handle, the shelves on the other side of the fridge door are missing railings and the coffee machine takes two hours to brew. The arcade machine is broken. The location is the only saving grace, as it is literally steps from the Toby Chair and made for a true ski-in/ski-out experience, which was very convenient. With that said, it was inconvenient to unload and load items from the parkade, as you need to use a few flights of steep, narrow staircases, both outside and inside the unit. The narrow staircase at the entrance makes it burdensome for large groups to suit up for a day of skiing.Aside from the location, I would not recommend to anyone.
Byron C.
Se hospedó 4 noches en febrero de 2025
