Luxury 12th Floor Condo at Bella Luna

Thank you for taking the time to review your stay. We truly appreciated your patience. The front door lock needed a new battery and has been replaced. The hot water in the master bathroom works fine. Just needed to press the red safety button on the knob and turn it to the right. We are glad you enjoyed your vacation in spite of these issues.

Thank you for your comments. The check-in instructions are detailed in the rental terms, which guests are responsible for reading before they book the condo. Check-in instructions are also detailed in the confirmation letter with check-in information. It clearly indicates that all guests are required to come to our office to check in. I am one person managing almost 70 properties, it would be impossible for me to be at all those locations to check guests in. Also, guest did not indicate that he was coming by boat until after booking. He could have opted to book elsewhere. Thankfully, our office is located on waterfront property with piers, making it easy for guests to arrive by boat. It's 21st century technologically, but the moral decline is on the rise. Due to fraudulent bookings and misrepresentations by previous guests, we require all guests to check in and show ID. Anyone can send someone else's photo ID by text or email. We are not interested in just booking and collecting money. We want to meet those that will be staying in our property. Many long-term relationships and repeat customers have been formed because of the personal meetings and conversations. We personally hand out the starter kit which contains toilet paper because of guests that claimed housekeeping forgot to leave it in the condo. There were 4 guests and we provided 8 sets of towels. Perhaps you didn't look in the cabinets and thought you only had the ones that were hanging on the towel racks. Please keep in mind that this is a condominium, not a hotel. We do not provide daily maid service, which is also clearly outlined in the rental terms.

Thank you for taking the time to write an honest review. We appreciate all comments, both good and bad, as this is an important tool for keeping our property in good shape. Unless coming from Florida, the route to Bella Luna is via. Foley Beach Express. Our office is located only 2 miles (4 minutes) off Foley Beach Express. Before booking our condo, guests are notified of the need to come to our office to check in. "All guests are required to come to our office at Wolf Bay Landing Condo, which is en route to Bella Luna, to check in. Those that do not wish to come to the office to check in are encouraged to book elsewhere." This statement was in the reply to the rental inquiry. Complete rental terms were attached to the booking inquiry, which clearly instruct guests to call to get current price for the parking pass, as the condo association may change the fee from time to time. Also, it was explained during check in that each condo is permitted two vehicles, one can park in the garage marked with our unit number, the second vehicle must park upstairs, which are not designated parking. Information concerning codes was given to the guest during check in, which had the unit door code, wifi code, gate code and fitness room code, as well as the gate code for the paved walkway to the beach. Guest was also informed during check in where the paved walkway to the beach is located and the code. We do ask guests to wash the towels and put them in the dryer because the dryer takes over two hours to dry and it helps with rental turn overs. We also ask that the trash be taken to the trash chute at the end of the hall, which helps to keep bugs out. We ask that the dishes be loaded in the dishwasher and turned on, which, again, keeps bugs out. We do not ask our guests to put anything away, they do not have to wait for the machines to finish. With almost 70 properties and shortage of cleaners (most companies are having problems getting workers), we can't always get to the condo immediately after the guests leave. These steps simply help to keep the condos free of bugs and odor. We ask our guests, but we don't force them to do these things. Most of our guests do not mind doing these three things. Bathroom lights, we will see what can be done to improve the lighting; however, the existing lights are what was designed by the original developer/Architect. Our experience has been that many guests do not read the rental terms before booking.