Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was somewhat unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I take my family of 10 on a vacation every summer and am sorry to report that our experience with the condition of the property I rented this year was disappointing.The ladies from the office were wonderful and tried to resolve our issues and I commend them for their efforts. The floors on the main level were very dirty and I was told the contractors were probably at fault, the refrigerator was broken and they had a tiny refrigerator sent to the house which did not work,could not hold all of our food and had mold in it. They brought DRY ICE to us to keep the temperature in the refrigerator down and refunded me for the food we lost. The washer and dryer were not working and they had those replaced. The ceiling fan in the bedroom on the main level was on the verge of falling down and they had that replaced. The garage floor was flooded from a leak overhead, the pool company left the pool filthy and had someone come to clean it who left before cleaning it. They did send another pool cleaner who took care of it though, the beach chairs were falling apart and/or broken, many of the lights did not work, perhaps needing the bulbs replaced. There were repairs on the ceiling on the main level that were attempted but the results were unsightly. They said they would send my sound machine, which I left there accidentally, back to me but they never sent it back to me. I was willing to give East Islands Rentals another chance and rent from them next year but after telling me many times they would contact me, noone ever did. There are other matters I could discuss but don't believe they could remedy those.