Gorgeous, South-facing Pool/Spa, Gated Resort, Amenities for all, Near Disney

Very nice hosting you. Thanks.

Very nice to know you like the place. We would love to have you back any time. Thank you for the recommendation. Some cooking ware and coffee maker are always showing in the pictures online. Other cooking ware and utensils got changed often. We will do the best we can. Thanks again.

It's so nice to know you liked the house and our services. It was an absolute pleasure hosting you. We would love to have you back any time. Thanks a lot!

Thanks. We will definitely take your suggestions into consideration.

TOTALLY shocked by this review. We require our guests to report any problems within 24 hours so we can address them ASAP. You didn't report any of these during the stay. The only thing we heard from you was the Wifi on the 2rd day. I talked to you and you said it worked well on your second try and thanked me for the quick response. Nothing else was mentioned. You wouldn't have stayed if the house was like what you claimed here. You didn't even order grill rental. The grill at the side of the house was for the previous renter. You didn't suppose to use it. After we received this review, Florida Pest Control was called to verify the bugs claim. Absolutely no bed bugs!! We have the report from that company as a proof. The group that checked in right after you enjoyed the stay and had no problem at all. There were no roaches either, only a few palmetto bugs got in from the garage through the game room door. They were sprayed already. The palmetto bugs are very popular in that area. All home owners battle with them every year. That's why we advise our guests to keep the doors closed and do pest control monthly. If you let us know during the stay, we would have sprayed right away. It's not fair to us that you make these false claims after found out another family got a cheap house later. While we can't control which home people choose, but we always try our best to offer our guests the best experience possible. We not only clean the house, we also have separate inspector to check the house before each arrival. Additionally we always address any unexpected issues very quickly to make the stay as enjoyable as possible.

It's been a pleasure working with you and sharing our home with you. Thank you very much for being a returning guest. Look forward to having you back again in the near future!

It's nice to know that you like the house and the nice pool. Thanks for letting us know the few things. We do inspection before and after each stay. The maintenance team had fixed the dryer vent, the handle on the fridge and the chair padding. Very easy fixes. Sound like ants followed the delicious grilled food inside. So were the palmetto bugs (NOT cockroaches). They look like roaches, but they are not roaches. They are palmetto bugs, which belong to outside, very popular in that area and get inside through opening doors, just like other insects. That's why we tell our guests to keep the doors closed and we do pest control every month. We sprayed the house again and got rid of them already. We provide 6 rolls of toilet paper for each stay which should be enough for normal use. Thanks for the comments. We take them seriously and work hard to improve our services to make each stay as enjoyable as possible.

So good to know that you liked the great location and enjoyed the fast response from our management team no matter how small the issue was. We actually provide one roll of toilet paper in each bathroom, as mentioned in the check-in package, "align with the common practice of Orlando short-term vacation rentals (self-catering), an initial supply of basic necessities such as toilet paper, soap, dishwasher tabs are provided. Guests are responsible for providing more if running out." The towels are same quality as what's in other rentals or hotels. Yes, this is a great place for a big family vacation. Thanks.