2/10 Terrible
Stephanie A.
16 de mayo de 2024
Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Limpieza y comunicación
Horrible Host and Cockroaches
Our stay was anything short of pleasant. I booked a near month stay with a friend and about a few days in our tub was clogged and we couldn’t shower. Reached out to host and they said the property manager would come asap, days went by and no one attended to help until I went to the management office myself and asked for help. The host did nothing, they didn’t provide us with enough supplies for the kitchen or washer for a month so we spent money our selves to clean the dishes and our clothes. The worst part is that nearing the last week of our stay we found COCKROACHES in our KITCHEN near our food TWICE . Not to mention we were using the day bed beside the kitchen to sleep in meaning we had been exposed to the roaches the entire time. We politely reached out to the host with our massive concern asking if there was any type of accommodation that could be made or how they would rectify this and they proceed to ACUSE US of trying to get free money and they said the timing of our complaint was “very surprising” as if we were lying and trying to scam them? They were so extremely unprofessional and and rude and refused to do anything or offer any type of compensation or rectify the issue. Just know that you will be sleeping with cockroaches and the host will not DO ANYTHING OR APOLOGIZE FOR ANY INCONVENIENCE. Absolutely disgusting behaviour from the host
Stephanie A.
Se hospedó 20 noches en abril de 2024