Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I called a day before our scheduled check-in to see about getting an early check-in, spoke with Cheryl & she said she'd call housekeeping and ask, she never called back so I called her and she said that we were cleared to check-in at 1pm. We arrived at the office a little after 1, checked in, headed over to the house and were not able to get in. After several attempts, I finally got Cheryl on the phone, she had no recollection of speaking to me the day before but unlocked the door for us and let us in to find that the property had not been cleaned. She said she would send someone. One cleaning person finally arrived to clean the 3 story, 4 bedroom, 4 bathroom home at 3:30 (mind you, the regularly scheduled check-in was to be at 4). We waited with 5 of our 6 kids outside while she cleaned (left a baby to nap in one of the rooms and told her we would change linens and clean this room ourselves). At 4:15, she was still cleaning so we took the kids to the beach and came back around 5. She had left but had not swept, mopped, vacuumed, emptied the dishwasher (it was PACKED with filthy dishes), there was still toothpaste and an actual bar of soap in one of the sinks, an empty shampoo bottle in one of the showers, hair all over the bathroom floor, the list goes on... When I called to complain, they sent the same cleaning lady back, she brought towels and left. The next day, I went in to the office to complain and after some patronizing "I'm sorry you feel the home was not cleaned" language, he said they would send someone to clean the home. I asked for a credit of one night's stay, he refused, offered to credit the cleaning fee. That was obviously the very least they could do. They sent the same cleaning lady back with 2 others and so I had to call her out in front of her co-workers for doing a ****** job. Cleaner time but still grime/spots all over the kitchen floors. Found a roach in my Yeti one morning and another on the bedroom floor. Silver Sands, never again.