4/10 Malo
Linda N.
12 de junio de 2024
Le gustó: Limpieza
No le gustó: Check-in, comunicación, veracidad del anuncio
Older home needs work
The house is older and needs some care. The furnishings are mismatched and in poor condition. Couch cushions worn and torn, dishes chipped, Formica countertop burnt, cupboards don’t close. The kitchen sink faucet handle is missing and is replaced it a long bolt. One window has no locking mechanism. A second exterior door has only the locking mechanism on the door knob.
Initially the listing cited a hot tub and spa, but when I asked the owner about it, he said the property never had a hot tub. He revised the listing after our conversation.
We had trouble accessing the house and called the owner. After an hour we tried the lock again. Another renter came to help us and we finally got into the rental. Manager returned our call 3.5 hours later. Check in time is 5PM, later than anyplace we’ve stayed previously. We could have been outside until 8:30 PM. The locking mechanism was very erratic, often taking 5-6 attempts to enter. On the 5th day we were unable to lock it from outside. The manager came that day and changed the battery and it worked properly. We are in Reno 4-5 times a year but will not use this property again. The quality of the property does not match the price.
Linda N.
Se hospedó 7 noches en junio de 2024
