Wonderful views of a landscaped backyard and two simulated creeks that inspire a calming presence.
However, we arrived to multiple exterior patio areas covered in pollen/dust. We cleaned the areas (1 hr process) and had no further issues with pollen/dust collecting on our stay. The linens in one of the bedrooms had not been finished. When we provided this feedback to the management team, rather than concern, the immediate response was to be defensive. We discovered, later, that the "mamagement team" cleans the property.
The west side of the property (kitchen, primary & main floor baths) were w/out hot water for three days. We contacted the management group about this concern and an issue with locking the rear game room exterior door. The management team immediately responded that they were on their way over to address our concerns. Upon arrival, they immediately & patronizingly advised that the issues were "obviously, due to user error". They quickly adjusted a thermostat setting and advised on the "trick" to locking the back door. We re-discussed the uncleanliness of the property upon arrival, and it was made clear that their position was that during this time of year the pollen / dust is unavoidable. 3 days into our stay, having cleaned the areas, we had collected no additional pollen/dust.
Having provided feedback on obvious issues, we were sent an email advising that "not all properties are a "fit"" for tenants ... more condescension and offer for us to vacate.