4/10 Malo
Jacob J.
18 de agosto de 2024
Le gustó: Ubicación
No le gustó: Limpieza y comunicación
Unacceptable cleanliness and maintenance issues
Our family has stayed at multiple homes in OBX for several years and this home was by far the worst home we have stayed at.
The home had unacceptable maintenance and cleanliness issues that we found starting immediately upon arrival.
There is a large piece of broken concrete in the driveway that sticks up several inches, in which our 5 year old tripped over, causing a minor injury. We found broken glass in the pool area that we had to clean up. The cement surrounding the pool is in very poor shape, and the pool itself needs updated badly. There were several dead frogs in the pool filter so we’re not sure how long it had been before that had been cleaned. We found an old pair of shoes under the bed in the master bedroom and also cockroaches. A lot of the dishes in the cupboards were disgustingly filthy. The door in the double bedroom does not latch shut and the window fell out of the frame unexpectedly in the same room. There is a broken plastic vent in the bunk room that is very sharp and does not fit in the floor properly.
We also found that the washer did not work on our 2nd day at the home. We contacted property management and someone was sent later that day to look at it. He was unable to fix it and an appliance vendor was to come. He came 2 days later and also could not fix and had to order parts so we went without a washer for our entire stay. They did offer to pick up our laundry and do it for us however it took 36 hours to receive our clean laundry back.
Jacob J.
Se hospedó 7 noches en agosto de 2024