6/10 Aceptable
Russell H.
27 may. 2025
Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio
No le gustó: Limpieza
Nice but lacks routine maintenance.
The house is nice with a pretty quiet neighborhood. That is until the local residents use the long straight road in front of the house for their personal atv/dirt bike race track. It happened a few times in the 31 days we were here & thankfully they only make a few passes & then seem to have had enough. We were told the house was cleaned & ready for us earlier than expected if we wanted to check-in to only find dirty floors, a coffee pot with coffee grounds left in it so long it turned into a science project. There was hair still on the furniture & in the shower drains. They reached out the same evening & wanted to "make sure their cleaning meets our expectations & could we reply with a rating 1-5". I did not rate them, just sent the photos we took & told them to rate themselves based on those photos. That took them 3 days to get someone to come & do a better job cleaning the house. Within 3 days I made a list of repairs that should be addressed soon, & while I specified they did not need to be done before we left, they should be looked at before the next guest arrive so they may have a better experience. 9 days later Vacasa reached out & said "the local caretaker would like to stop by to address the concerns I had sent them". Well another 9 days later we checked out without any contact from the local caretaker. Now that just became a trust issue when you say you are going to do something and then don't. Good luck & hope your stay here is uneventful.
Russell H.
Se hospedó 31 noches en abril de 2025
