The Owl of Lake George 2 BR deck lake views fireplace

Erica, thank you so much for joining us! Please feel welcome here anytime. If time permits, please consider visiting us in the summer in any one of our accommodations at the Adirondack Diamond Point Lodge or our two other family resort properties here. Best, the Drake Family

Reid we are glad you could visit! The Owl is definitely our most popular cabin here at the Adirondack Diamond point lodge. Please feel welcome here anytime. Cheers, The Drake Family

James thank you both for choosing us, and, for your praise. We do appreciate both! Please feel welcome here any time. Cheers, The Drake Family

HI Sarah, thank you for staying. Regarding your concern, this is not the usual. The issue is, VRBO does not send us your email address regularly. I simply missed that we did nto have it. The full welcome letter for regular reservations is sent at the time of reservation and the day before, as with most hospitality accommodations. We are sorry for your inconvenience, we should have searched for your email sooner! Best, Todd

Thanks again for staying with us. Since it's only a four-star review we are wondering what we may have offered that did not meet your expectations which would be helpful for us to make every effort to improve what we have to offer. I hope that you'll reach out to me and let me know! Best wishes for a great summer, Todd and Leigh, Proprietors

Bryan, thanks so much for coming to the Adirondack appointment log! Hope we will have a chance to host you again. We are open all year round. All the best, Todd and Leigh

Thank you for staying with us! We're so pleased with all of your positive comments which very accurately describe our place. For those Guests who may be interested, We also have on Lake opportunities as well nearby. We didn't see any negative comments, and so aren't sure why we didn't meet the five-star review but we hope to have another chance to do so if you return! Cheers, Todd and Leigh

Jim we are sop leased that you were happy with your stay - this is our top priority! We would gladly have you back. We are open all year round. Best wishes, the Drake Family

Thanks again Tracy for joining us at the Adirondack lodge. Come back anytime! Cheers, Todd

Hi Mike, thank you for staying with us. We appreciate that you were with us for a long stay and we're nice Guests. We always appreciate customer feedback and do our best to improve on our experiences. Based on your comments below, which you didn't mention to us when you were here, we are not quite certain about the manner in which you were inconvenienced by the shower soap dispensers; they are two and a half inches wide. We're sorry that you felt this was unacceptable, however, the state of New York passed a law several years ago requiring that all Hotel vendors forgo trial size sample soaps and shampoos and install pump style refillable dispensers. This is a rule that we follow as law abiding citizens. We are not in a position to increase the shower size. Is a full 5 ft tub and shower. We are uncertain why this would create a circumstance where you did not have enough space as it is a standard size in most homes or hotels across the United states. On a personal note, we are a bit disappointed that this resulted in a 20% loss of rating after what seemed to be a very nice week spent here with us. We wish you the best for the holiday season. The Drake family

Thank you for staying with us. We are a bit befuddled by your review which says that it is "accurately depicted", which is a positive, but that it was a three out of five experience ( the kiss of death in our industry!). What's even more odd is that this could be our most popular unit out of 31 accommodations and it is a year-round attraction. So this review seems to be quite an outlier and with no description and having had no complaints during their stay during peak season, we are at a loss as to how to describe to future Guests how this might impact them or what we can do in response. We hope that those entertaining reserving this property will make their own decisions or ask questions in advance. Thank you, the Drake Family

Thanks for staying with us, and we enjoyed interacting with you. We regret that you were inconvenience that afternoon and had to use the space heaters for a while. Its also disappointing to us as a new listing that we are already behind the eight ball in VRBO having lost the top rating because the lp company failed to fill the correct tank. We're sorry about the inconvenience but it was an unfortunate mishap from the propane company. To all guests, we're not on public utilities here, we have to rely on deliveries and they didn't time it the way they normally do. There's nothing broken or otherwise it was simply that we ran out of propane within 2 hours we had propane again and everything was fine. Just wanted to let everybody know there's nothing wrong with the house. Thank you!

Thank you Julia. We are glad that you enjoyed your stay, however, we need to correct these two statements regarding amenities. We reached out to you to discuss, but did not receive a reply back. VRBO did the same we understand, with similar results. Both the outdoor fire table and the indoor gas fireplace function properly, and as advertised. (wish we could include photos in this response). In fact, during your stay, you had email us a question concerning forest fires and possible restrictions to whch I responded that you may use the fire table on the porch whenever you would like. The fire table is brand new, replaced just before your stay, and I personally tested the flames. The indoor gas fireplace has no issues, and we can see the the gas flame of the pilot light as soon as we walk in the cabin. We tested it again just to confirm. We can only conclude that you missed out on these parts of the experience because you didn't know how to operate the devices. Since I did not receive any phone call or emails from you asking about instructions, and since there are instructions for these things on our website under 'guest information', we are wondering what the disconnect may have been and why you weren't able to use these things. We hope that, in future stays, if you need something, that you will just ask for assistance - we are here to help :)

Lisa thank you so much! I really enjoyed talking with you, and learning about your family. Please come back again! Cheers, Todd and Leigh