2/10 Terrible
Rachel S.
21 ene. 2025
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
Not what it seems
We unfortunately had issues with this place from the start. We tried to check in at 4 pm using the instructions sent to us and the code would not open the lock. We reached out to the contact we had from Vacasa and they tried to help but also could not figure out a way to get us in. After about 2 hours (with 3 kids sitting in the car with all our stuff), someone was finally able to get the code for the lockbox that had a backup key. You would think this would be the end but the lock itself was broken so even using the key wasn’t easy. Finally we were able to maneuver our way in. Then after a day of skiing all we wanted to do is shower and relax but there was no hot or running water. Those both had to be turned on but the instructions had not been sent to us prior. I did see instructions for them in the checkout email after we left but it would have been much more helpful to receive them before. Because of that we didn’t get hot, running water until day 2. There was broken glass in the dishwasher so we couldn’t use it. Some plates and silverware and pots and pans were dirty. We were willing to pay more to stay in a clean, comfortable home with our family and we did not get what we paid for. We ended up checking out a day early as we could not spend another night in this place. It has great potential, it’s in a great location so maybe with some more attention and care to the maintenance of it, it can be improved. I never leave bad reviews but this is the truth of our experience.
Rachel S.
Se hospedó 3 noches en diciembre de 2024
