Heart of Vail Valley-Access to Resorts, World-Class Skiing, Hiking, Rafting

Thank you Vince! Enjoyed having and we actually already ordered new shower head and will replace keurig. Hope to host you again!

I am sorry Grant that you had such a miserable stay and confused by this review as you messaged us personally that your ski vacation was good except for the "one" day you had a shoulder injury. In addition you even mention how we fixed minor issues very quickly. We had multiple message exchanges leading up to your stay giving you answers to your questions on where to eat, food shop and details of shuttle use so all this was well spelled out. Unfortunately our relationship with you went south when you came to us 10 days after the stay was complete and requested a refund for the additional guest which you booked on the reservation. If things had changed regarding the amount of people you were bringing , you certainly had 6 months to let us know and we would have gladly adjusted the fee for the additional guest. You mention the condo is small but layout and bed set up is clearly stated on site. If 6 adult men ( as you mentioned you were a party of) don't want anyone to share a bed we agree this is not ideal. but the bed configuration is clear prior to booking. Previously our guests have never complained about the 15 minute, easy walk and we do suggest people store skis in the village. so as not to walk with ski boots and carrying equipment.

Hi Peggy, We are sorry you were disappointed with your stay! We certainly differ from many comments you have left. We provided a welcome package to you with the proper code and if you’d taken a moment to read you’d have gotten in. When you reached out- we were in touch within minutes. Secondly we don’t have windows in our bathrooms. We have window coverings in all bedrooms and yes temporary ones in the upstairs( giving total privacy ) which are temporarily ugly while we replace from damage from a recent guest. We had a conversation about this. These covered the windows which are on the top floor looking out simply to the mountains with no ability to look in, window coverings or not. Thirdly, our place is not dirty, period. We went out of our way to provide some things you requested, ordering them especially for you along with answering many questions leading up to your visit. You treated us rudely, demanding us “call you now” on multiple occasions ( once even well before your visit) to answer questions/ information that had previously been answered, essentially yelling at us. In addition to treating us rudely , you also treated the on site manger rudely to a level where he refused to have any more interaction with you. Fortunately for us, we have a great relationship with almost all our guests!