ADK Hideaway

This is a disappointing review, and I find it interesting that you posted immediately after I inquired about damages done to the property during your stay. When I questioned the holes left in our new bathroom door, you advised me of a physical situation between your daughter and her boyfriend (her kicking in the door), yet you blamed the holes on “cheap quality material”… The bottom line is that this is a sad attempt at retaliation because I asked you to pay for the damages caused by your family. You should be ashamed of yourself. FUTURE GUESTS: We take guest satisfaction very seriously, as our business entirely depends on your good experience. I’ve included a photo of Anthony’s hand-written note in the cabin photos where his family expressed the wonderful experience they had while staying with us. I will address each of Anthony’s concerns to provide comfort in booking our cabin. Between the two major booking sites, we have 80+ reviews, with an overall rating of 4.96, excluding Anthony’s review. 1. 250 bug bites: This is a blatant lie. When Anthony provided photos of his “bug bites,” the photos he shared were direct screenshots from a website search “bug bits on humans”. Since I’ve questioned his scheming attempt to provide actual photos, Anthony has ignored communications and neglected to respond. We understand that pets are a part of your family, too, and we’re happy to host them. When we allow pets to stay in the cabin, we charge an add’l $150.00 pet cleaning fee, which is used to deeper clean the cabin. Although I am certain there were no fleas in the cabin, one day after reading Anthony’s review, we paid to have the cabin fumigated to provide us and our future guests peace of mind. I assure you, there are no fleas in the cabin. 2. Cleanliness of the hot tub: The hot tub is cleaned each time a guest checks out. We request photos from the cleaners to ensure that there are no concerns for incoming guests. If the hot tub is not used for a few days, there may be a thin line of foam around the top of the water line, which is simply left over from the chemicals. 3. Air conditioners/mattresses: As detailed in the listing description, the cabin has four window unit air conditioners. One small unit in each upstairs bedroom, one unit in the dining area, and one larger unit in the main floor living area close to the master bedroom for comfort. The cabin was renovated in 2022, and all mattresses and air conditioners were purchased at that time. These are not old units as Anthony has claimed. 4. Adequate pots, pans, and kitchen utensils: We regularly host groups of up to 10 people. This concern has never been an issue; however, we will review inventory to ensure enough supplies are provided for your stay. 5. Grills: I’m not going to avoid/ignore this comment, as it could be that the cleaners did not adequately clean the grills to satisfaction. This issue has been addressed with the cleaners. All other items appear to be a nitpick. Please keep in mind that you are renting a cabin in the Adirondacks, so yes there are trees nearby the driveway. Lastly, the lighting is done tastefully to the setting of the cabin. There is plenty of lighting throughout the cabin. Again, I reiterate that we understand and appreciate your guest experience to be the basis of our business. The cabin is maintained to the level of satisfaction to where my own family visits often when not booked. We appreciate your interest in our listing and look forward to the opportunity to host your next getaway.